Service Line Divison Head, Pain Medicine & Rehabilitation

The Service Line Division Head in partnership with the Executive Medical Director, Affiliate Department Chairs, and Medical Staff is accountable for developing fully integrated services that are clinically interconnected across the continuum of care and transitions of care by standard policies, procedures, metrics, reporting, and other necessary elements. The Service Line Division Head will work with a diverse group of stakeholders, including system administrative and physician leaders to expand, improve, and strengthen the service line operations, functions, programs, and integrated clinics/practice settings across the local hospital and health system. In partnership with the System Executive Medical Director, the Division Head is responsible to set standards and expectations of quality, patient safety, and other important outcomes. In addition, the Division Head ensures that all clinical activities are compliant with regulatory and accreditation standards. Finally, the Division Head exemplifies emotional maturity in his/her behavior and holds all members to the same standard.

The Division Heads at Rochester Regional Health have leadership responsibilities over the clinical service line development. The role is vital to the successful system coordination of peer review, credentialing, and education. These and other departmental functions facilitate and protect high standards of practice throughout many health system affiliates. Applying effective leadership in this domain requires close partnerships that cross departmental and service line boundaries such as partnerships with affiliate, operational, nursing, finance, and other leaders.

The Service Line Division Head is a member of the service line leadership team with broad responsibilities to lead the strategic, clinical, and operational activities of his/her division within the context of the service line and RRH goals & priorities. The Service Line Division Head is responsible for driving clinical, operational, and financial performance levels within his/her services to advance the health system’s strategic agenda. Service Line Division Heads are members of the Hospital and Affiliate Teams and are expected to work collaboratively with their respective operational partners.

The Service Line Division Head is anticipated to allocate approximately twelve (12 ) hours per week (0.3 FTE) in Physician’s administrative role as the Service Line Division Head of PM&R.

Key Responsibilities: In Partnership with System Executive Medical Director / Department Chairs

Clinical Programs

• Play a key role in collaborating in the development of a geographically and clinically integrated service line, including the continuum of inpatient and outpatient care and services across the health system.
• Advocate for the capital, equipment, technology, personnel, and administrative support needed to effectively run clinical programs of the service line.
• In partnership with affiliate department chairs and medical directors, present recommendations to the Medical Staffs of the respective health system affiliates concerning staff appointment, reappointment, clinical privileging, and required levels of supervision for all providers of clinical services. This applies to all physicians and advanced practice providers.
• Set strategic direction for recruitment and retention of service line providers and the various clinical skills necessary to fulfill the mission of the service line and its programs.
• Collaborate with other service lines and clinical departments, affiliates, and system-wide leaders to develop, sustain, and improve joint services that enhance the strategic mission of RRH.
• Participate in the evaluation and acquisition of new technologies and procedures to stay up-to-date with the latest standards of care.

Quality and Patient Safety

• Develop relevant quality and performance metrics for the service line and a method of tracking, trending, and reporting them. Hold departmental members accountable for individual quality performance.
• Oversee the quality of health care delivered throughout the service line in all affiliates and across the continuum of care. Oversee the quality and appropriateness of health care provided and report and resolve any identified deficiencies in the quality of patient care.
• In partnership with affiliate department chairs and medical directors, ensure ongoing evaluation of department members’ competencies and performance of clinical duties in relation to the scope of practice, credentials, and privileges of each individual, such as focused (FPPE) and ongoing professional performance evaluations (OPPE).
• Collaborate with the RRH Safety Institute and Risk Management in root cause analyses and other quality/performance improvement activities with