Coordination, Accountant Refunds Workflows

 

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

This position will be working onsite from Miami.    

 

Position Summary:

This position is responsible for processing disbursements of overpayments on cruise reservations to travel agents and passengers of $350m+ annually. Provides accounting support for the Customer Service Department to resolve service failures by responding to approximately 225,000 workflow inquiries annually.

 

Essential Duties and Responsibilities:

 

• Processes daily automated refund batches and resolve all errors and discrepancies
• Processes all Authorization for Change Forms and other requests for manual payment related transactions which include the following: refunds, agreements adjustments, voids, reinstatements, redistributions to alternate forms of payment, etc.
• Maintains and executes AS400 queries to identify and process refunds not generated by automated system programs. Processes and maintains abandoned property records.
• Contacts agency via phone, does internet searches, determines returns to be reissued or deemed abandoned.
• Refers to AS400 Travel Agency Maintenance screen, TA level service history, agency productivity, refund payable account, CFT, payment inquiry, group and induvial booking service histories, and the Paymode commission payment site.
• Resolves all workflow inquiries from the Customer Service Department which includes the following:

 

1. Application of payments Disbursement of commissions/refunds
2. Reinstatement of refunds
3. Shipboard folio disputes

 

• Oversees all incoming workflows to the Accounting Department and ensure that they are brought to resolution within the time period allowed.
• Makes independent decisions and recommendations regarding any Accounting related issue posed by internal and external customers.
• Applies company policy to accounting related inquiries (i.e. refunds/commission disbursements, application of payments, credit card authorization/settlements) .
• Identifies and elevates issues needing further attention by management
• Communicates both written and orally with internal and external customers, travel agents, vendors, and passengers
• This job description in no way states or implies that these are the only duties performed by the employee occupying this position. 
• Employees will be required to perform any other job-related duties assigned by their supervisor or management.<