Sales Effectiveness Sr. Advisor

Position Title:

Pharmacy Operations Sales Effectiveness Senior Advisor

Posting Information

Position Scope:  Reporting to the Cigna Pharmacy Operations Enablement Senior Manager. This role is responsible for:

• Directing the team to lead large scale cross functional sales readiness plans, ensuring end to end readiness for Pharmacy related initiatives.

• Ensure readiness plans are documented, managed and executed for all programs.

• Facilitate Run of Show for product launches, market announcements, and strategic initiatives.

• Partner with Sales Leadership to identify skill gaps and deliver targeted learning solutions

• Oversee onboarding programs for new sales hires to ensure rapid ramp-up and consistent messaging.

• Provide strategic leadership and oversight for the design, development, and implementation of scalable training programs tailored to sales and account management teams. Including owning the full execution of the Annual Business Review.

• Collaborate cross-functionally with Sales, Marketing, and Product teams to ensure training initiatives align with business goals and market needs and are delivered in a timely effective manner.

• Set clear objectives, timelines, and performance metrics for training program development and delivery.

• Coach and support direct reports in instructional design, adult learning principles, and program effectiveness measurement.

• Monitor and evaluate training outcomes to continuously improve content, delivery methods, and learner engagement.

• Champion a culture of continuous learning and professional development across the sales and account management organization.

Strategy, Planning and Execution

• Lead development and execution of key projects in the evolution of retention of the book of business with focus on coordinating cross functional readiness activities in support of new products/initiatives.

• Collaborate with the sales leaders and matrix partners to deliver projects in support  of organizational readiness needs of the market service strategy for new and existing products as well as non-product specific initiatives.

 Project Management Leadership in support of evolving our Pharmacy business

• Utilizes established project and program methodology to lead the execution of multiple project plans for assigned portfolio of work. Where the methodology is not sufficient, create and augment with new processes and establish best practices

• Leads the evolution of readiness framework with overall accoutiblity for issue remediation, priorities, key milestones, time estimates, task sequencing and identification of tasks that critical to achieve objectives.

• Ensure projects/intake requests and scope changes are managed effectively and within committed timelines to support clients and customers.

• Represents pharmacy sales across highly matrixed organization in support of work related to pharmacy business.

• Act as a source of guidance for peers, providing leadership, and mentoring as well as acting as a trusted advisor.

• Resolve issues and determine contingency plans and triggers for risks. As needed, escalate issues to appropriate audiences including key business leaders and team members.

• Partners with matrix organizations to ensure that appropriate action is taken to identify and implement initiatives.

• Evaluates project status and resource utilization and engages leadership to implement changes.

• Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results.

Minimum Qualifications:

• Bachelor's degree required

• 8+ years of experience in strategic planning, development, implementation and maintenance of systems  

• 6+ years’ experience with strategy development, and process improvement,

• PBM operations experience required.

• Ability to engage in a highly matrixed organization

• Excellent communication skills and ability to interact with all levels and diverse partners, including executive leaders

• Strong business acumen, with proven ability to leverage  knowledge base to quickly come up to speed in new business areas and new projects

• Demonstrated strong leadership skills

• Strong analytic and decision making abilities.

• Critical thinking skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provid