Solution Assessment Program Manager

In Small, Medium, Corporate (SMC) and Digital Sales, the purpose is to empower customers through the unique value of the Microsoft cloud by building a globally led, digital-first scale organization aligned with partners. As part of local subsidiaries or Digital Sales centers around the world, employees support a dedicated set of customers in identifying and achieving their business objectives through best-in-class digital engagement and partner co-selling. There is also an opportunity to work cross-collaboratively while living the shared SMC and Digital Sales Culture priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. For those described as customer-obsessed and passionate about digital-first solutions, the SMC and Digital Sales organization offers a chance to learn more about the value delivered to customers, partners, and one another every day.

As the Solution Assessment Program Manager, the role involves leading pre-sales and pipeline generation efforts for a specific geography, segment, partner, or customer. This includes working closely with customer account executives for specific accounts or territories to deeply understand their history, infrastructure, and critical issues. The role drives partners and/or suppliers to conduct discovery analyses and case studies, delivering plans with or through partners that are directly aligned to customers' migration and modernization goals. Solution assessment results and plan options are presented back to customers directly or indirectly through partners and/or suppliers, acting as a trusted advisor to consult on effective plan deployment. This person advises on how to maximize solution assessments and migrate customers' current tools, identifying opportunities to incorporate business value analysis. Post-assessment work is transitioned to internal teams.

The role also involves developing strong, collaborative relationships with extended partners, suppliers, and/or assessment desks to execute solution assessments. Building relationships with a large group of global stakeholders, both internal and external, is crucial. The Solution Assessment Program Manager works closely with and connects across account teams and segment leadership to drive components of an area's solution assessment strategy, driving solution assessment and cloud migration optimization. Expertise in solution assessment and cloud migration, including solution assessment discovery tools, is demonstrated throughout the role.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Assessment

• Works closely with customer account executives for specific accounts/territories to deeply understand their history, infrastructure, and critical issues. Proactively engages in customer and accounting team research to gather insights for solution assessment planning. Connects information across previous projects to inform current engagement efforts. Provides recommendations for account planning and coverage.
• Drives partners and/or suppliers to conduct discovery analyses and case studies. Oversees end-to-end solution assessment of first and/or third party tools, scanning the customer environment to see what is running and to locate all tool assets, deployed estate, and licensing entitlements. Works with partners to prove out results and quality of the analysis prior to reporting.
• Leads pre-sales and pipeline generation efforts for a specific geography, segment, partner, or customer. Provides input into engagement identification for large-scale and/or strategic deals. Outlines framework for engagements within specific territories, often managing multiple engagements at a time. Determines orchestration, toolsets, and budget needed for an engagement kickoff. Aligns with and enables partners and/or suppliers to scale engagements.

Collaboration

• Develops strong, collaborative relationships with extended partners, suppliers, and/or assessment desk to execute solution assessments. Selects the right partners to work with customers; gains traction and alignment on which partner will own the engagement as well as critical plan components to prioritize. Facilitates partner onboarding and training (e.g., tools, warranty, priorities).
• Builds relationships with a large group of global stakeholders, both internal and external (e.