Director, Industry Advisor

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Applications will be accepted up to 5 weeks from posting date.

Job Title: Director, Industry Advisor - Utilities

Location: US-Remote

About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Description:
Reporting to the SVP Solutions of ICE, the Industry Advisor team is a key part of the Industrial, Consumer, and Energy team. Our primary role is to accelerate Salesforce growth by solving real problems, identifying optimal solutions and building deep trust with both internal and external stakeholders. Our deep experience, insights and innovative approach is the secret sauce for Salesforce's sales and solutions teams. We bring the customer and industry lens to everything we do, ensuring Salesforce is seen as a thought leader, strategic partner and subject matter expert in the industries we support in order to drive more opportunities.

Role Description
We are seeking a dynamic individual to join our Advisory team as the Industry Advisor Director for Utilities. In this role, you will collaborate with the existing IA team to define the strategy for the AMER market. Your responsibilities will include developing a strong point of view and supporting strategy for Utilities, staying abreast of industry trends, and understanding the importance of targeted messaging in the AMER market. Additionally, you will engage with customers, collaborate with field leadership teams on strategic customer engagements, approaches, customized enablement, and localized initiatives. As an advisor to C-level executives at brands, your role will involve ensuring that we effectively listen to the voice of the customer and build lasting relationships throughout pre-sales, during the sales cycle, and post-sales.

The ideal candidate will have experience in key customer functions such as e-commerce, marketing, sales, operations, data strategy, and customer service. You should possess a deep understanding of company operations, pain points, and opportunities across various sub-verticals within the utilities industry. Furthermore, you should have a comprehensive knowledge of industry trends and how they impact brands and consumers. Familiarity with Salesforce's solutions and capabilities in the utilities market is crucial, as you will be responsible for presenting our vision to C-level audiences.

You will play a vital role in nurturing relationships with regional sales teams and working in tandem with regional Industry Business Development, Marketing, Enterprise Architecture, and Solution Engineering Teams. Leveraging the Global Industry Marketing and go-to-market teams, you will drive a consistent global strategy.

Ability to travel up to 50%

The core responsibilities will include:

Industry Experts - Leverage our deep industry experience to bring a Salesforce agnostic perspective on areas of the industry. Focus on sub-vert and timely topics to elevate customer conversations, increase field acumen and create internal and external conversation with influential leaders in the industry

Stakeholder Alignment - Partner with AMER OU leaders and their business partners to ensure we are aligned to their priorities and strategies in an effort to craft customized and prioritized solutions to customer engagements.

Customer and Exec Engagements - Engage customers