Sr. Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness, humility, and a spirit of adventure, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn from our 79 production sites worldwide, known for their best-in-class processes and procedures. There’s many to learn from, with high-performing leaders and caring colleagues to explore ideas and ambitions with. Every day, your energy, your personality, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.  

As a valued Customer Care Representative at the forefront of the Fragrance industry, you'll help connect our customers with our dynamic operations and sales teams. Your mission: ensure our clients' needs are not just met in the most efficient and cost-effective manner. You'll have the chance to cultivate lasting, trust-based relationships with our customers and important partners, becoming the voice of our clients within Givaudan. Your responsibilities will encompass the entire sales order process, ensuring a seamless journey from order placement to successful shipment for both customers and affiliates. Join our team, you'll report to the Customer Care Manager, and you'll be located in our Mt. Olive, NJ office.

 

You will:

• Strategic Collaboration: Coordinate with teams to ensure order delivery and exceed customer expectations.
• Customer Service Excellence: handle order changes, issues, and inquiries, both internally and externally.
• Efficient Process Management: Improve account and order maintenance with customer portals for enhanced convenience.
• Demand-Driven Coordination: Collaborate with customers on forecasts and align with demand planning for optimized product delivery.
• Continuous Improvement Focus: Identify improvements in customer care, contribute to projects.
• Conflict Resolution Expert: Navigate challenging customer situations to ensure satisfaction.
• Team Player: Provide support and backup for team members, encouraging positive peer relationships.
• Customer-Centric Approach: Prioritize customer needs

 

You?

Do you grow in a culture where you can express yourself in a creative team environment and where you can collaborate with teams who are as passionate as you are? Then join us – and improve your world.

 

Your professional profile includes:

• University/Bachelor's degree in a related field.
• 2+ years of relevant experience in a customer-facing role with demonstrated customer relationship management.
• Proficiency in Microsoft Office Suite and working knowledge of SAP experience.
• Analyze customer needs.
• Problem-solving skills
• Experience in Customer Relationship Management

 

Benefits included major medical, dental, vision, and a high matching 401k

We are an Equal Opportunity Employer

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.