Director, Branch Operations

Join the Carolina Cat Team

As a family-owned company under our third generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Summary

The Director of Branch Operations-Construction is responsible for the performance of Branch Operations - including operations, productivity, profitability, assets, budgeting and customer relationships. Additionally, is accountable for the immediate and on-going disposition of the Construction Division and CTE strategy throughout the territory. 

Essential Functions

• Lead team comprised of Branch Managers and support personnel.
• Lead performance across safety, employee, customer and operational metrics.
• Partner across organization to develop & execute growth, operational, and people development plans.
• Ensure all safety programs, internal audit standards, organizational processes, company policies, etc., are adhered to across the region.
• Work with Branch Managers and Product Support Sales Manager to measure and manage the effectiveness of Branch performance and sales teams.
• Develop and administer accurate annual and longer-range budget/forecast plans with VP of Product Support, Product Support Sales Manager and Branch Leadership.
• Meet with customers whenever needed to promote value-creating solutions and to resolve problems. Maintain contact with major customers within territory.
• Build supportive relationships with all departmental and Functional leaders. Help them with information, advice, support, perspective and analysis.
• Define parameters and implement procedures to enhance and maximize the long-term profitability of Parts and Service operations.
• Maintain excellent relationships and reputation with Caterpillar and other manufacturers we represent.
• Provide leadership and expertise for continuous improvement of key functions to best in the areas of efficiency, quality, profitability and responsiveness.  Understands and effectively employs change management, lean and similar process improvement tools and techniques in daily work and coach same within areas of responsibility.
• Review and respond to SQDC (Metrics) boards for visual management purposes
• Develop the skills of the region management team to ensure their professional growth, customer service, and leadership skills are aligned with the Carolina CAT/CTE culture.
• Assist Branch Manager in creating goals and performance standards for department.
• Perform mid-year and annual performance evaluation reviews for employees that are assigned to them.
• Other duties as assigned. 

Supervisory Responsibilities

This job has supervisory responsibilities. 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions. 

Education and/or Experience

• Bachelor’s degree from an accredited University preferred
• 7+ years direct CAT Parts and Service experience or 15 years industry experience in heavy equipment
• 5+ years of management experience, with specific experience as a “leader of leaders”
• *Internal Applicants*: High level of performance in prior roles 

Technical Knowledge

• Functional knowledge of CAT products
• Functional knowledge of key machine systems and components in relation to potential repair requirements
• Ability to read and interpret documents such as safety rules, operating and maintenance
• instructions, and procedure manuals. Ability to write routine reports and correspondence.

Interpersonal Skills

• Ability to develop and maintain healthy relationships with Branch Managers, Branch employees