Staff Relations Manager

Career Category

Human Resources

Job Description

Join Amgen’s Mission of Serving Patients  

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. 

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. 

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. 

Staff Relations Manager 

What you will do 

Let’s do this. Let’s change the world. In this vital role you will be responsible for providing expert employee relations (ER) guidance and support to managers and staff in Amgen’s Operations function.  This position is located on site at one of Amgen’s manufacturing sites in Rhode Island, Cambridge, North Carolina and/or Ohio.   The successful candidate is expected to work a hybrid schedule, which includes a regular on-site presence a minimum of 3 days per week.   

Staff Relations is a specialized Human Resources function that partners closely with regional HR Leaders, Business Managers, Compliance, Legal, other HR Centers of Excellence and team members to protect Amgen values, investigate potential violations of HR policies, provide practical advice and guidance on coaching staff and managers, and advise on performance and behaviors management, discipline, involuntary terminations, and workplace accommodations. 

Key Responsibilities:

• Provide practical and legally appropriate employee relations guidance on performance management, disciplinary action, and workplace conflicts to HR partners and business leaders. Participate in termination discussions and corrective actions with staff and leaders as needed

• Conduct and document thorough, impartial, and timely HR investigations, maintaining confidentiality and objectivity. Determine findings of facts and any violations of Amgen policies and prepare clear, concise investigation summaries and supporting documentation to support these findings

• Partner with the occupational health, benefits, staff and managers to analyze and respond to reasonable accommodation requests, leaves of absence, and return to work following them 

• Partner with local HR Business Partners and the broader Staff Relations team to ensure nuanced and compliant ER practices

• Track and update cases in the company’s case management system

• Assist the Operations Staff Relations Lead in implementing process improvements, training, and ER best practices

• Collaborate with Compliance, Legal, and Learning & Development teams to deliver training on HR policies, investigations, and professional workplace behaviors 

What we expect of you 

We are all different, yet we all use our unique contributions to serve patients. The Staff Relations Manager we seek is a professional with these qualifications: 

Basic Qualifications: 

Doctorate degree 

OR

Master’s degree and 2 years of Staff Relations experience 

OR 

Bachelor’s degree and 4 years of Staff Relations experience 

OR

Associate’s degree and 8 years of Staff Relations experience

OR

High School diploma/GED and 10 years of Staff Relations experience

Preferred Qualifications: 

• Ability to Work on site at one of Amgen’s manufacturing facilities in Rhode Island, Cambridge, North Carolina and/or Ohio.

• Strong Human Resources background with 4+ years of experience in Employee Relations 

• Experience advising on performance management, discipline, and involuntary terminations of employment 

• Knowledge and experience of employment laws and ER practices  

• Experience conducting internal HR investigations

• Ability to learn and fa