Manager, HR Operations

Description

Sunward Federal Credit Union is seeking a strategic and detail-oriented HR Operations Manager to lead and optimize the daily operations and compliance efforts of our HR team. This pivotal role is responsible for ensuring the efficiency, accuracy, and legal integrity of HR processes while overseeing a broad range of administrative functions and supporting a high-performing team culture.

The ideal candidate brings deep expertise in HR operations, a continuous improvement mindset, and a commitment to delivering exceptional service. This is a key leadership position with the opportunity to shape HR practices and make a significant impact across the organization.

Requirements

Essential Job Duties:

• Lead and manage the HR operations team to ensure effective handling of employee inquiries, transactions, and HR program administration, including leave management and workers’ compensation.
• Oversee core HR functions including HRIS administration, help desk support, HR analytics and reporting, time and attendance systems, payroll coordination, unemployment claims and hearings, compliance activities and employee offboarding (including exit interviews).
• Ensure consistent and compliant records management practices; serve as the official custodian of employee records in alignment with Sunward policies and applicable laws.
• Respond to internal and external information requests, including employment verifications, public records requests, and internal audits.
• Conduct regular quality control audits to maintain data integrity and ensure compliance with legal, regulatory, and organizational standards.
• Collaborate with HR leadership to document, enhance, and streamline departmental workflows, processes, and policies.
• Manage the day-to-day internal administrative operations of the Human Resources department.

Required Skills/Abilities:

• Exceptional interpersonal and relationship management skills.
• Ability to collaborate cross-functionally and communicate effectively at all levels of the organization.
• Skilled at navigating complex or sensitive situations with professionalism and empathy.
• Strong written and verbal communication skills; able to mentor, train, and lead others effectively.
• Team-oriented leadership style with the ability to inspire and motivate staff.
• High attention to detail with a commitment to producing accurate documentation and reporting.
• Proactive and self-motivated with a focus on continuous learning and professional growth.
• Strong organizational and project management skills; able to prioritize and manage multiple tasks in a fast-paced environment.

Knowledge: 

• Comprehensive knowledge of HR operations, including compliance, records management, HR systems, and payroll practices.
• Familiarity with federal and state employment laws, HR best practices, and data privacy regulations.
• Strong proficiency with Microsoft Office applications.  

Education and Experience:

• Minimum of 6 years of progressively responsible HR experience, including at least 3 years in a supervisory or management role.
• Bachelor’s degree in Human Resources, Business Administration, or a related field—or an equivalent combination of education and experience.

Physical Requirements: 

Prolonged periods of sitting at a desk and working on a computer