Senior Cloud Support Operations Engineer II

Company Description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate.    

But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500.    

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.    

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.   

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee; you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.  

Job Description

About the Role: 

Strategy is seeking a Senior Cloud Support Operations Engineer II with extensive hands-on experience in AWS, Azure, and GCP to elevate our cloud support operations, ensure high service availability, and support scalable cloud deployments. This role leads incident response efforts, mentors team members, and collaborates across departments to maintain and evolve our cloud platforms. 

As a key player in the Cloud Product Specialist team, you will be responsible for maintaining, upgrading, and automating solutions to support the security and stability of Strategy’s cloud environments. You will also manage tooling, work closely with software development teams, and continuously look for opportunities to improve reliability and efficiency. 

Key Responsibilities: 

• Lead and coordinate incident response across cloud platforms, working with DevOps, Security, and Engineering teams. 

• Collaborate on designing resilient, scalable cloud infrastructure and operational workflows. 

• Own and manage complex, cross-team cloud service issues and proactively drive resolution. 

• Build and maintain automation solutions using tools like Python, Ansible, Jenkins, PowerShell. 

• Work with Docker/Kubernetes to support containerised application environments. 

• Provide direct support for customer upgrades, escalations, and strategic implementations. 

• Identify areas for improvement within the Strategy Cloud Platform and propose/implement enhancements. 

• Partner with development teams to improve the reliability, observability, and performance of backend systems. 

• Design and implement automated testing for deployment pipelines and services. 

• Champion cloud best practices and standards across support and engineering teams. 

• Document processes, train others, and promote a culture of continuous improvement and knowledge sharing. 

• Communicate effectively across time zones and global teams. 

Qualifications: 

• Bachelor's degree in Computer Science, Computer Engineering, Software Engineering, or a related field. 

• 10+ years of IT customer service experience, with a strong focus on customer success and satisfaction. 

• 5+ years of hands-on experience with cloud technologies, primarily in AWS and Azure; GCP experience is a plus. 

• Strong scripting/automation skills using Python, PowerShell, Ansible, and tools like Jenkins. 

• Experience managing and troubleshooting Linux (RedHat, Amazon Linux) and Windows systems. 

• Proficiency in cloud networking, infrastructure, identity management, and monitoring tools. 

• Hands-on experience with CI/CD pipelines and Infrastructure-as-Code (Terraform, Ansible, CloudFormation). 

• Demonstrated ability to lead complex troubleshooting efforts and resolve critical incidents efficiently. 

• Excellent documentation, communication, and