Director, General Management

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Director, General Management

Management Level

Director

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $119,600.00 - $199,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Director, General Management will provide the leadership and oversight to the operations team within the designated market. This role will engage with Fleet Services (FS) leadership to identify priorities and drive decision-making that delivers on the operational vision and strategy for the Fleet Services. The General Manager is responsible for the profit & loss (“P&L”) of all operations within the designated market and must establish and approve budgets and resource allocations to ensure alignment with commitment from finance partners and senior leadership. This role will work closely with the Sales team to continue to generate new sales opportunities, engage with current clients to ensure customer satisfaction, and the finance team to align on budget and projections within designated market.

PRIMARY DUTIES/KEY RESPONSIBILITIES

• Provide leadership, mentorship, and direction for a team of managers, mobile and shop technicians, and business support roles within the designated market.

• Engage with Fleet Services leadership to identify priorities and drive decision making that delivers on operational vision and strategy.

• Ownership of the market profit and loss (P&L).

• Establish and approve budgets and resource allocation, ensuring alignment with commitment from finance partners and senior leadership.

• Promotes the value of diversity as a competitive advantage to internal and external stakeholders and offer options for increasing diversity in the workplace.

• Sets the example of desired code of conduct to build mutual trust, respect and cooperation among team members in all functional areas of responsibility.

• Uses an understanding of the customer's needs and the organization's customer service practices to set priorities, make decisions and take actions that create a positive customer experience and prevent occurrence of service issues.

• Partner with the Fleet Services leadership team to transform organizational functions, build strategic capabilities, and ensure delivery on the current-state business needs.

• Create a workplace environment where employees understand how their duties contribute to the organization's overarching goal and enjoy collaborating with one another.

• Partner with our sales team to communicate business needs and ensure they are aligned with the operational goals. Makes sure to keep lines of communication open with our sales team.

• Provide thought leadership internally and externally.

• Take ownership of the market business and make entrepreneurial decisions based on local market conditions that will gain market share and improve results.

• Collaborate with the Mobility Product team to support existing and new technology solutions.

• Lead end-to-end operations and assess staffing levels, review work volumes, plan and continuously monitor to ensure efficiency, qualify work product, and effective customer service.

• Monitor team performance and take necessary actions for the Safety of all employees.

• Identify within and engage with the community and industry partners to understand customer/industry needs and pain points. Develop partnerships when and where synergies exist to advance the Fleet Services organization’s goals, needs, and aspirations.

• Paints a clear picture of the organization's purpose, strategy and culture and how employees can best participate and contribute to long-term success.

• Collaborate with the HR Business Partner on employee initiatives and escalate issues as needed.  

• Performs other duties and responsibilities as assigned.

REQUIRED QUALIFICATIONS

• BA/BS degree required + 10 years or more of relevant work experience required in related field with at least 5 years experience in a leadership role

• OR MS degree + 8 years of experience

• OR Ph.D. degree + 5 years of experience