Business Manager - Fenwick Newcastle

Business Manager

Location: Fenwick Newcastle

Contract: Permanent, 37.5 hours/week, any 5 in 7 days

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

JOB PURPOSE                                               

In line with the F&B vision and mission, the Business Manager leads an energetic and passionate team of people who are dedicated to creating experiences with our clients.  Through a keen sense of business acumen, the Business Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions.  They are able to think 'outside the four walls' and take into account the entire client pathway, including the omni-channel context.

KEY RESPONSIBILITIES

Leading the team:  the Business Manager guides their team towards achieving results and developing individual talents

• Creates an environment rich with ethics, integrity and diversity, which leads to positive team collaboration
• Partners with line manager to proactively identify, address and manage any employee relations issues in accordance with the local CHANEL policies and procedures and shares feedback on performance
• Facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the team
• Shares the brand vision and the counter challenges, gives meaning and empowerment to the team while holding them accountable

Business developer:  the Business Manager embodies an entrepreneurial spirit

• Plays an integral part in building CHANEL’s portfolio of clients through data capture in line with the brands expectations
• Develops business initiatives in line with the brand vision and strategy
• Defines, tracks and coaches the team to achieve set KPIs
• Manages staff rotas, including day-to-day operational zoning to ensure floor coverage and optimal client experience
• Communicates retail and collateral stock needs to all necessary parties as well as facilitates smooth operations of incoming deliveries
• Networks with the community to elevate the presence and awareness of the brand in the local marketplace
• Assumes responsibility for all loss prevention activities, such as in-store security and inventory management
• Has a solid understanding of the business environment
• Provides feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator:  the Business Manager creates conditions for a consistent and memorable experience

• Leads by example on the selling floor by creating tailor-made client experiences, personalised for each visit and each client, using the CHANEL experience ritual and build long-lasting relationships
• Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
• Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensures team has tools/training to provide a CHANEL client experience
• Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming at all times

CHANEL ambassador:  the Business Manager embodies the values of the brand

• CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
• Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
• Implements and ensures respect of the uniform and grooming guidelines at all times

Boutique operations:  the Business Manager delivers strong operational excellence

• Manages all areas of boutique operations, ensuring compliance across all areas and implementing c