Account Specialist CVL Remarketing Jacksonville FL

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

Account Specialist provides non-customer facing support functions for CVL Remarketing within the Manage Sales of Recovered Assets risk control framework. Associates need to be able to manage high volumes of accounts and communicate effectively with agent lots, transport carriers, and approved remarketing vendors in the sale of collateral assets while ensuring compliance to all laws, rules, and bank policies.  

Responsibilities:

• Manage transport of collateral assets
• Scheduling collateral for sale
• Provide collateral evaluations
• Managing account status and notifications
• Imaging of title documents
• Reconciliation of Title documents against sold collateral
• Validation of Third-Party Authorized Signer Documents
• Reconcile quarterly reports for testing
• Procedure writing and/or modification
• Review and update Procedures within the FLU
• Moderate initiative and project execution work

Required Qualifications:

• 3+ years Collections & Recovery experience
• Excel and PowerPoint proficiency
• Current or previous customer delight experience
• Demonstrated organization skills in a fast-paced environment including ability to multitask and attention to detail
• Strong communication and problem-solving skills
• Goal driven and results oriented
• Ability to embrace change

Required Qualifications:

• 3+ years Collections & Recovery experience
• Excel and PowerPoint proficiency
• Current or previous customer delight experience
• Demonstrated organization skills in a fast-paced environment including ability to multitask and attention to detail
• Strong communication and problem-solving skills
• Goal driven and results oriented
• Ability to embrace change

Required Skills:

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Liquidity Management
• Client Management
• Collateral Management
• Credit and Risk Assessment
• Customer and Client Focus
• Fiscal Responsibility

Desired Skills:

• ​Current or recent Consumer Vehicle Lending Collections experience desired
• Previous Remarketing, Titles, and/or Signer/Notary function experience a plus
• Proficiency in applications; UCRS, RAMS, Masterqueue, AutoIMS, Excel

Shift: 9 am – 6 pm Monday through Friday

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40