Treasury Management Support

Position Summary

The Treasury Management Support position is responsible for providing high-quality support to bank customers using treasury management products and services. This role ensures smooth implementation, troubleshooting, and ongoing assistance for our treasury management customers.

Key Responsibilities

• Assist with onboarding customers for treasury management services, including Remote Deposit Capture (RDC), Positive Pay, ACH, and new account setup.
• Oversee and support daily treasury operations, including ACH and wire processing, fraud monitoring, and transaction reviews.
• Prepare proposals for prospective customers.
• Utilize various software platforms to track and report on high-value transactions.
• Process and verify deposit exception rates.
• Conduct annual customer reviews to assess service effectiveness and identify potential improvements.
• Provide timely and professional support for customer inquiries related to online banking, ACH, wire transfers, fraud prevention tools, and other treasury management solutions.
• Comply with all laws and banking regulations, as applicable.
• Other duties as assigned.

Qualifications

• Bachelor's degree in accounting, finance, or another related field OR two plus years of related banking or accounting experience required.
• Proficient level of computer competency, including Microsoft Excel.
• Excellent interpersonal, service, and communication skills.
• Strong organizational skills and detail-oriented with a high degree of accuracy.
• Ability to work independently and in a team setting.
• Dependable and a quick learner.

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.