Regional Operations, Manager (STAT)

At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.

What will your job look like?

The Regional Manager, Operations works in collaboration with STAT Courier corporate operations and support departments to ensure thorough oversight and compliance of all assigned area contracts and requirements. The Regional Manager, Operations will be responsible for daily logistics, implementing process improvements, and leading operational teams to achieve key performance targets.

Location: This position will be onsite daily in our Norcross location (3125 Gateway Drive #H Norcross, GA  30071)

What you’ll do:

• Oversee the operations for assigned STAT Courier Warehouses including the receipt, storage, and distribution of materials

• Lead and manage a team of drivers and warehouse staff, providing guidance and support

• Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities

• Interview, hire, and manage drivers and warehouse supervisors in multiple regions

• Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation

• Provide ongoing, day-to-day service support to client personnel

• Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts

• Implement new business operations

• Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment

• Act as a main point of contact for Clients, when issues related to their program arise

• Educate Clients on STAT Courier procedures and services

• Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert

• Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction

• Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders

• Generate reports on warehouse activities and performance

• Provide executive updates/reports to the Director, as required

• Present annual plan reviews and work in a consultative manner with key Clients

• Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities

• Analyze data to identify areas for improvement

• Uphold all STAT Courier Corporate values

• Adhere to and follow all STAT Courier policies and procedures at all times

• Ensure compliance with all relevant laws and regulatory regulations

• Drive a route when necessary

• Travel throughout assigned region

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.

• Bachelor’s degree or equivalent work experience

• Minimum of 2 years’ experience in Warehousing operations management, preferably in a regional capacity

• 5+ years of experience in a role with budgetary responsibilities

• 5+ years of previous leadership or supervisory experience or related experience

• Valid US Driver’s License

• Must have the ability to routinely lift 50+ pounds

Skills:

• Thorough knowledge of the courier industry and ability to use proper terminology

• Knowledge of cost analysis and budgets

• Experience in developing, promoting and building key relationships with all key stakeholders

• Ability to maintain high level of confidentiality

• Detail oriented and ethical

• Exemplary interpersonal and communication skills

• Moderate to advanced computer skills

• Strong organization skills and ability to identify, prioritize and respond to multiple deadlines

• Works independently and demonstrates effective problem-solving skills

• Demonstrate leadership skills, including but not limited to delegating, planning and coaching

• Ability to handle que