Guest Services Staff

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

As a member of the Guest Services Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service and greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

 

This role will pay an hourly wage of $14 to $16.00. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

About the Venue

The Tahoe Blue Event Center is a 5,200 seat arena with an additional 10,000 square feet of meeting room space, located in the Stateline, Nevada area of South Lake Tahoe, nestled between the peaks of Heavenly Mountain Ski Resort and beautiful Lake Tahoe.

 

Expected to open in September of 2023, The Tahoe Blue Event Center will be host to 125+ events throughout the year including: concerts, sporting events, family shows, conferences, banquets, meetings, trade shows, consumer shows and more.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• When doors open, welcome our guests with a great smile and helpful attitude
• Scan event tickets ensuring that the proper ticket is being used to gain entry
• Assist patrons in locating their ticketed seats
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our guests
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Check identification of guests to verify age requirements for purchase of alcohol
• Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency
• Help maintain order and report suspicious activity
• Provide excellent customer service assistance to internal and external clients

Qualifications

• High school diploma, GED or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Experience in a public facility highly preferred
• Must be able to communicate clearly and concisely in the English language
• Possess strong interpersonal and communication skills
• Ability to work both independently and as part of team
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for emplo