Customer Success Specialist

<p>Schoox is not just a learning and talent development platform; we are a catalyst for transformative growth. In a market filled with more than 500 competitors, we stand out because we recognize that our success is tied to the success and happiness of our employees. We go beyond the ordinary, shifting businesses from conventional, compliance-centric training to an approach that unlocks and accelerates employee potential and propels overall business growth. Our platform is more than a tool; it's a commitment to creating an environment where every team member thrives. </p><p>At Schoox, we understand that happy, empowered employees are the foundation of any successful organization, and our disruptive product approach and visionary commitment to reshaping corporate training reflect this core belief. Join us in transforming the way organizations think about talent development, where the spotlight is not just on learning but on the individuals who make learning impactful and growth inevitable.</p><p>Here at Schoox, we’re extremely customer-centric, and we’ll trust you with the lifeblood of our company; our customers! Our Customer Success team aims to engage, retain, and enable our customers to utilize our platform fully. As our new Customer Success Specialist you will be a part of the broader international department of Customer Success, and you’ll be managing customers within a segment that focuses mainly (but not only!)  on automation and client retention. You will join our freshly launched tech touch customer program, which among other things, will include planning, optimizing, and tracking targeted email campaigns, or health score-triggered communications. As part of your role you will work closely with other teams to provide feedback regarding processes, product and service improvements. Your end goal? To increase customer adoption and outcomes leading to renewals, expansion, or advocacy.</p><p><strong>Requirements</strong></p><ul> <li>Build and launch customer communication campaigns across multiple channels to deliver and communicate ROI, adoption trends, sentiment, and mining opportunities for deeper engagement</li> <li>Research ways to optimize and add value to our tech-touch interactions</li> <li>Understand customer outcomes by communicating with customers, analyzing customer health metrics, running NPS initiatives and gathering other relevant feedback</li> <li>Represent the voice of the customer to provide input into every core product, marketing and sales process</li> <li>Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base</li> <li>Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Have a minimum of 3 years experience  in a Customer Success, Relationship Management, Account Management, or similar role in a software company</li> <li>Experience building and maintaining customer relationships, while working to mitigate churn and drive engagement and renewals</li> <li>Empathetic, positive attitude with a desire to help our customers reach their goals and troubleshoot as needed.</li> <li>Have an understanding of developing and analyzing marketing or communication campaigns and strategies</li> <li>Must have exceptional communication (verbal and written) skills in English, to communicate and coordinate with international customers.</li> <li>Strong analytical skills, with the ability to translate data into insights. </li> <li>Technical skills required, as they relate for the use of the product</li> <li>Experience with customer success and marketing automation tools is a plus</li> <li>Bachelor’s degree in Management, Marketing, or Computer Science (or a proven strong background).</li> </ul>