Bilingual Spanish Customer Service Representative

Job Requisition ID: 91107 

 

Location Designation: Hybrid - 3 days per quarter 

 

*Must be bilingual in Spanish*

 

There are few Fortune 100 companies as renowned as we are for our diverse culture, training, and career opportunities. So it should not be surprising that when you work at New York Life, you’re backed by unyielding support, development, and resources. 

 

Role Overview:

Are you passionate about helping others?  Do you enjoy solving problems?  Are you interested in a career with an industry leader?  If so, becoming a Customer Service Professional at New York Life is a perfect fit for you! 

 

As a Spanish Customer Service Professional, you will be a keen problem solver who is comfortable taking the initiative and thinking on your feet. You will use the training and resources we provide you about our Life Insurance Products to assist customers in a manner that makes it seem easy to them.  Whether our customers are looking to take a withdrawal, make a payment, or just need assistance understanding their policy, you will be equipped to help them do so.  Not sure how?  No problem!  Our comprehensive, paid training program will give you everything you need to help service our customers.  All we need from you is the commitment to provide best in class service by making every experience a positive one.  

 

What You'll Do:

• Be the first point of contact for handling both routine and tricky customer issues 

• Reduce customer effort by taking charge and solving customer problems for them 

• Place quality above quantity in everything you do in a way that enhances our company brand 

• Work both independently and as part of a collaborative team in a fast-paced, empowered environment 

• Attending 2 on-site workdays per quarter, once you have completed training. 

 

What You'll Bring:

• High School diploma/GED required; Associate or Bachelor's degree preferred 

• Experience solving problems and reducing the effort required of customers 

• Ability to interpret customers’ needs, identify solutions and communicate clearly both written and verbal 

• Accountable, ethical, good decision-making ability 

• Proficient computer skills and ability to multitask 

 

Training & Development: 

You will undergo a comprehensive, paid training program to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback is provided frequently to help you gain the necessary skills to be successful, in addition to up to 15 days of on-site training for additional face to face learning and mentoring.  New York Life is a financially stable company (we’ve been around for 175+ years!) that offers numerous career pathways for development.  The typical promotion opportunity occurs within 12-24 months.  

 

Salary: 

Competitive full-time base salary, overtime eligibility plus annual bonus potential 

 

Benefits: 

Paid Vacation & Holidays, Medical/Dental/Vision Care, FSA/HRA Options, 401K Match, Pension, Student Loan Repayment, Tuition Reimbursement, Discounted Fitness Memberships, Prime Location 

 

Schedule: 

This is a full-time position Monday through Friday. No weekends!  Our schedules start and end sometime between 7:45 am EST and 7:15 pm EST. 

 

 

** New York Life Insurance Company is a mutual company, which operates for the benefit of its participating policy owners and members. Non-participating products are also issued by its wholly-owned insurance company subsidiaries. 

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Pay Transparency

Salary Range:  $30,000-$45,500 

Overtime eligible: Nonexempt <