Customer Journey Expert Investments - Mobile

At Investments, we want to make investing accessible to all our customers. We believe that investing is a great way for our customers to achieve their long-term life goals and needs. And we see it as our role to support them in that journey. With great, recognizable products, but above all: an excellent mobile experience, complemented with high-quality advisors for the moments that matter. 

Work environment & team

Working at the Tribe Investments means working in a dynamic environment with a strong growth ambition.

We are looking for a Customer Journey Expert within the Mobile team that’s responsible for the investments functionality in the ING app. The team’s ambition is to offer a world-class mobile experience for all our investment products, both for our Dutch and Belgium customers. These products range from Zelf op de Beurs to Vermogensbeheer.  

Role and responsibilities

We’re looking for a Customer Journey Expert that has the skills, knowledge and drive to help realize our mobile ambition. You will work in a multidisciplinary team with engineers, user experience designers and fellow Customer Journey Experts.

• As a CJE, you’re the guardian of our mobile customer journeys. And you will put our customers at the heart of every new feature release.
• Together with your team, you will improve the investments offering in the app by implementing new app features and continuously improve existing ones.
• You will measure, test, validate and improve our existing features and journeys.
• You support the engineers in the team by preparing, helping to refine, supporting and testing what we’re developing.
• You support the engineers in the team by preparing, helping refine, supporting and testing what we're developing.

How to succeed

• You are passionate about mobile banking and investments.
• You are capable of creating and improving mobile customer journeys with a focus on customer experience.
• You have experience working in a multidisciplinary team with engineers, UX and CJEs.
• You are able to bridge the gap between business and technology, and together with the team refine the epics, features and stories that the engineers implement in the app.
• You are able to manage multiple activities at the same time, such as fixing a production incident, testing a new feature and preparing to design and validate a new journey.
• You are a natural at managing multiple stakeholders within and outside the tribe.

About you

• Strong affinity and experience with improving CX.
• Experience in Product Development, Product Marketing, Digital/Mobile Marketing, and Service Design.
• Strong affinity and experience with Lean and Agile way of working.
• Capable of acting as connector between squads and stakeholders.
• A combination of commercial mindset and affinity with tech.
• Master's Degree or similar experience level.

What we offer

• A challenging opportunity that allows you to rapidly develop yourself while making an impact.
• The opportunity to work in a skilled, high-paced, professional development team full of enthusiastic and helpful colleagues.
• Make your own mark in bringing mobile investing to a higher level.
• Hybrid working location, with the office located in Amsterdam.

Rewards and benefits

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.

The benefits of working with us at ING include: 

• An excellent base salary in scale 10 (€ 4240 - € 6882 gross per month based on 36 hours)
• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract
• Pension scheme 
• 13th month salary 
• Individual Savings