Salesforce Administrator - Enterprise Servicing

General information

Career area Technology Work Location(s) 500 Woodward Avenue, MI, 601 S. Tryon Street, NC Remote? No Ref # 20225 Posted Date 07-25-25 Working time Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

As a member of Ally’s Administrator Team, the Salesforce Administrator manages and optimizes the Salesforce platform, ensuring its effective use and alignment with business needs. This role involves configuring the system, tackling requests from requirement gathering to design to configuration, managing users and data, creating reports and dashboards, and providing general support to users. The Salesforce Administrator bridges the gap between technical aspects and business users, delivering business value efficiently.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• User and License Management: Set up new users, manage permissions and access levels, and handle user provisioning and deprovisioning.
• System Configuration and Customization: Configure Salesforce to meet business requirements, customize objects, fields, workflows, and automation, and develop custom applications within the platform.
• Report and Dashboard Creation: Design and build reports and dashboards to track key performance indicators (KPIs) and provide insights to