CRM and Integration Developer

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.

Requirements

Job Overview

The CRM and Integration Developer, University Information Services (UIS) - Georgetown University designs, implements, and maintains systems that control user access to organizational resources, ensuring the right people have the right permissions while preventing unauthorized access. This position will work with Georgetown University’s core business systems to manage the complex identity lifecycle of university affiliated individuals and will partner closely with the university’s information security resources to ensure enterprise platforms are following fundamental cybersecurity concepts and practices.

Duties include but are not limited to: 

• Support of existing Linux based systems and applications, infrastructure support and identity integrations with various technologies and services.

• Ensuring collaboration and cross-training across multiple software platforms.

• Managing and prioritizing development projects to align with organizational goals.

• Implementing best practices for software development and maintenance.

• Reporting on project progress and team performance to senior leadership.

• Supporting the analysis, design, development, and documentation of University-wide information system requirements for platforms such as Georgetown 360 (Salesforce CRM).

• Providing technical support for the design, implementation, and maintenance of CRM solutions and integrations between both University and external systems.

• Designing and developing scalable MuleSoft integrations using Anypoint Platform components (Design Center, Anypoint Studio, API Manager) to connect Salesforce and other enterprise systems (e.g., Workday, Banner).

Work Interactions

This position will report to the Director of Platform Development. The work of the CRM and Integration Developer is essential to the organization's overall success, as it directly impacts the efficiency and reliability of our higher education platforms. This role will collaborate closely with other department members and stakeholders, ensuring that development efforts support the broader mission and goals of Georgetown University. The CRM and Integration Developer will also have direct reports that will function as subject matter experts for any system licensed for use across the university enterprise but not directly developed or developed on by university staff.

Requirements and Qualifications

• Bachelor’s degree in Computer Science or a related field.

• 2-4 years of hands-on experience in enterprise systems design, CRM development, and application integration—preferably in higher education.

• Experience in Salesforce CRM, MuleSoft

• Front-end Development (Salesforce Aura/LWC, HTML, CSS)

• Scripting and automation (Python, Java, JavaScript, shell scripting)

• Database design and querying (Oracle, SQL Server)

• Source control systems (CVS, SVN. Git)

• Web and middleware technologies (Apache, RESTful APIs, SOAP APIs, enterprise app servers)

• IAM platforms and Single Sign-On solutions (LDAP, Shibboleth, Kerberos)

• Experience with enterprise identity solutions

Preferred Qualifications

• Python (PCAP or PCPP)

• Oracle or SQL certifications

• Salesforce and MuleSoft certifications

Work Mode Designation

This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University.  Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.