Inside Sales Representative

Job DetailsLevel: EntryJob Location: Fort Lupton, CO 80621Position Type: Full TimeEducation Level: Not SpecifiedSalary Range: $21.00 - $29.00 HourlyTravel Percentage: NoneJob Shift: DayLead generation & prospecting 


Identify and research potential customers through various channels like, cold calling, email campaigns, market research, and existing customer reviews
Qualify inbound leads from marketing campaigns and website inquiries
Build and maintain a strong pipeline of prospects in coordination with the outside sales team
Utilize CRM tools to track, manage, and grow prospect interactions
Conduct market research to uncover new business opportunities


Sales activities 


Complete 20+ outbound calls daily to prospects and existing customers
Conduct needs assessments to understand customer requirements and challenges
Present product features, benefits, and value propositions effectively
Deliver product demonstrations via phone, video conferencing, or screen sharing
Prepare and deliver customized proposals and quotes
Close sales and achieve monthly and quarterly revenue targets
Enter orders into the ERP quickly and efficiently


customer support & relationship management 



Quickly and accurately identify customer questions, issues and needs


Recommend the most effective product or solution with a focus on ease and efficiency


Maintain a positive, professional and empathetic approach in all customer interactions


Handle challenging situations with composure and confidence


Guide customers through solutions in a clear and patient manner 



product knowledge & advisory 


Maintain a deep understanding of company products, services, and customer use cases
Clearly articulate product advantages versus competitors
Apply best practices to recommend, explain, and sell optimal solutions


SERVICE RESPONSIVENESS



Meet or exceed team response time goals for calls, inquiries, and feedback


Contribute to improved response times through documentation and knowledge sharing


Maintain accurate and up-to-date records of all sales and customer interactions in CRM


Track and report key performance metrics (call volume, conversion rates, revenue)


Produce accurate and timely written orders with minimal revisions required


Participate in sales meetings, training sessions, and team initiatives



ORGANIZATION & EFFICIENCY 



Stay organized and ensure all customer issues are followed through to completion


Accurately document required information to support reporting and operations


Utilize downtime productively for continuous improvement and development


Identify opportunities to improve products, services, and customer experience


Contribute to the implementation of process improvements to address recurring issues


Provide feedback to marketing on lead quality and campaign effectiveness



 

Core Values

integrity  


Exhibits honesty and integrity                                    
Maintains appropriate personal behavior
Able to admit mistakes and learn from them


trust 


Honors commitments
Maintains regular attendance
 Requires minimal supervision


EXCELLENCE 


Demonstrates sound and accurate judgement
Demonstrates a clear understanding of the company's mission statement and values
Accepts and uses feedback to improve performance


RESPECT 


Respects the decisions of co-workers within the organization
Uses appropriate speech, language and tones with others
Does NOT gossip or involve themselves in the personal lives of co-workers


TEAMWORK  


Works cooperatively in group/team environments
Proactively offers assistance and support to co-workers
Places the importance of team achievement above individual achievement

QualificationsEDUCATIONAL AND EXPERIENCE REQUIREMENTS


High School Diploma, associate’s degree or an equivalent level of training or experience
Relevant experience in a tech support, customer service role or an equivalent skill set
Strong computer skills and technical knowledge
Proven ability to provide quality customer service support
Strong organization skills to promptly address all customer inquiries
Ability to develop detailed knowledge of Company products, features and benefits
Strong problem-solving ability
Strong customer interaction and people skills


This job description identifies the major responsibilities of this position. Employees may be required to perform other duties as assigned, to assist with executing the company's business model, promoting the company's culture, mission and values.