Sr. Director, Partner Products

Sr. Director, Product Management - Partner Products

Location: Nashville, TN or Remote - USA (Bay area)

Asurion is redefining the way people care for and repair their technology, helping customers stay connected to what matters most, wherever they are. As we transform our offerings into a Service Experience Platform, we are focused on establishing Asurion as a premier partner by delivering indispensable products, differentiated capabilities, and a world-class customer experience that makes technology support effortless and drives long-term growth.

As Sr. Director of Product Management, Partner Products, you will define and execute the vision for Asurion’s partner-focused products and platforms. You will work closely with Business Development (BD) and Sales to co-create differentiated solutions that embed Asurion as a critical component of our partners’ businesses—delivering measurable value for both Asurion and our partners. This role is pivotal to Asurion’s growth strategy, driving adoption of our lifecycle care solutions and enabling seamless, AI-powered support experiences across the partner ecosystem.

What You’ll Do:

Strategic Vision & Leadership

• Develop and own the product vision, strategy, and roadmap for partner products and platforms, aligning with Asurion’s enterprise objectives and partner business goals.
• Champion a modular, scalable product architecture that adapts to diverse partner requirements while maintaining a consistent, high-quality experience.
• Serve as a thought leader both internally and externally, evangelizing Asurion’s partner product strategy and its impact on partner success and customer experience.

Partner-Centric Product Development

• Collaborate with BD and Sales to identify, evaluate, and prioritize new product opportunities that differentiate Asurion and create value for partners.
• Lead end-to-end product lifecycle for partner solutions, from ideation and requirements gathering through launch and ongoing optimization.
• Build data-driven tools and platforms that provide partners with actionable insights, transparent metrics, and visibility into customer outcomes.
• Ensure Asurion’s AI-powered technology support and lifecycle care capabilities are seamlessly embedded in partner offerings.

Cross-Functional Collaboration

• Lead cross-functional teams across product, engineering, design, data science, and analytics to deliver innovative, partner-facing products and capabilities.
• Work closely with BD, Sales, and Client Solutions to translate partner feedback into actionable product enhancements and drive adoption.
• Balance competing priorities and inbound requests, using data and customer insights to inform roadmap decisions.

What You’ll Bring

• Bachelor's degree required; advanced degree in technology, engineering, business, or related field preferred
• 10–15+ years of experience in technology transformation, with 5+ years leading enterprise AI or digital initiatives at scale
• Proven success building and scaling AI-driven solutions within complex, matrixed organizations
• Experience with enterprise systems (ERP, HRIS, finance tools, etc.), AI/ML technologies, automation platforms, and analytics
• Executive-level presence with strong communication and influencing skills
• Experience working with external vendors and system integrators to evaluate and implement new technologies
• Deep understanding of change management and organizational design related to AI adoption