Dealer Relations Coordinator - ADESA Auto Auction

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• The Dealer Relations Coordinator will perform various administrative and operational duties relating to the sale. Assist the sales team in servicing dealer relationships, development of new business, retention of existing business and any other duties and responsibilities required. Provide the necessary support to the field sales team.

Responsibilities

• Perform administrative and operational functions as set forth by the designated supervisor. This includes but is not limited to: determining all pre-sale activities, scheduling transportation, numbering units, setting the sale, flooring units, handling units requiring reconditioning services, and entering announcements. Maximize the number of DealerBlock and LiveBlock listings by working with relative departments within the auction. Auditing online representation of vehicles – photos, condition, damages, and announcements.
• Perform sale day duties as set by supervisor. This includes, but not limited to, customer service, IF duties, block representation, post-sale reporting, and LiveBlock sale auditing, arbitration.
• Be familiar with policies and procedures for handling all aspects of customer complaints and disputes and resolve in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents. Assist dealers with any problems, discuss PSI results, and coordinate arbitration issues. Effectively and efficiently manage the dealer sales inventory as requested by the customer.
• Perform operational duties as needed.  This includes but not limited to: numbering vehicles, ensure all vehicles are on spot for sale, make reconditioning recommendations, ensure all repairs are completed in a timely manner, verify condition reports are complete and posting cars to online platform.
• Reconcile online sold vehicles Verify purchases are accurately recorded. Assist in preparation of bill of sale, sale reports and post reconditioning charges incurred.  Follow up calls with customers to verify all pertinent transaction information. Includes but not limited to up-selling services, payment and shipping information.
• Account specific requirements for posting units on different online software and transferring images from one platform to the other one. 
• Properly use and navigate ADESA’s CRM tool to logging calls, run reports, and view dashboards.
• Process any online arbitration through Salesforce until case is closed.
• Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Make sure all Department area conditions do not threaten employee or customer safety.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
• Assist customers with any problems.  Effectively and efficiently manage the vehicle inventory as requested by the customer.
• Outdoor/Indoor duties
• Other duties as assigned

 

Qualifications

• A minimum of (1) to (2) years of customer service and administrative experience preferred.
• Previous auction experience or automotive background preferred.
• Intermediate computer skills with basic knowledge in Microsoft Suite, including Word, Excel and Outlook.
• Prior experience with sales and sales management tracking databases, such as Salesforce.com, with emphasis on accurate documentation is preferred.
• Must be at least e