Employee Relations Partner

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.  Find out more at: www.gouspack.com  At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!  USPack’s Benefits for Full Time positions include: • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays 
USPack’s Benefits for Part Time positions include: • 401(K) • Paid Sick Time 

The Employee Relations Partner (ERP) is responsible for promoting a positive working environment by managing and resolving workplace issues, facilitating effective communication, and ensuring the company’s policies are aligned with legal and regulatory requirements. The ERP will act as a trusted advisor to both management and employees, fostering a culture of mutual respect and accountability.
To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities - Employee Relations Management:

• Serve as the primary point of contact for employees and managers regarding workplace concerns or conflicts.
• Investigate and resolve employee grievances, complaints, and disputes in a timely and professional manner.
• Counsel managers and employees on performance management, conflict resolution, and effective communication techniques.
• Guide management in the consistent application of company policies and procedures.
• Perform other duties as assigned.

Essential Duties and Responsibilities - Compliance and Policy Administration:

• Ensure company policies, procedures, and practices are compliant with federal, state, and local labor laws.
• Advise on the implementation of disciplinary actions, performance management plans, and terminations.
• Maintain and update employee handbooks and policy documents as needed.
• Work collaboratively with employees and business leaders on companywide and department policy and interpretation.

Essential Duties and Responsibilities - Workplace Culture and Engagement:

• Support the development and maintenance of a positive, inclusive, and respectful workplace culture.
• Promote employee engagement programs and initiatives to foster high morale and productivity.
• Conduct employee surveys and assessments to measure engagement, satisfaction, and well-being.

Essential Duties and Responsibilities - Coaching and Performance Development:

• Partner with training team and managers to recommend and develop training programs for managers and employees on effective communication, conflict resolution, and workplace ethics.
• Provide coaching and mentoring to employees and leaders to enhance their interpersonal skills and work relationships.

Essential Duties and Responsibilities - Employee Support and Advocacy:

• Serve as a resource for employees to address workplace issues, offering guidance and support when needed.
• Ensure employees are informed about their rights and responsibilities within the company.

Essential Duties and Responsibilities - Reporting and Analysis:

• Track and report on employee relations issues, trends, and metrics to senior leadership.
• Develop and present regular reports on employee satisfaction, retention, and organizational climate.

Qualifications - Knowledge, Skills, and Abilities:

• Strong knowledge of employment law, labor relations, and best practices in employee management.
• Exc