Customer Segment Consultant I - EBI Initiatives

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Accountable for design, analysis, execution and/or ongoing sustainment support for a program initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Provides support to senior team leader and partners with product(s) and channel(s) teams to drive execution and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for initiative support, coordination, robust analysis, and communications.

This role will be responsible for driving design and management for strategic initiatives that impact the Employee Banking & Investing organization, Consumer Investments and/or crossline of business.  This role will own the development, coordination, and implementation of projects, including project plans, design deliverables, governance requirements and communications. The ideal candidate will demonstrate strong project management skills, resourcefulness, and the ability to manage multiple workstreams simultaneously.   Role requires strong communications skills and partnership with business partners, subject matter experts and stakeholders to meet deadlines and deliver high quality project results.

Responsibilities:

• Lead project management routines with work team including line of business, support, and technology partners to ensure effective and timely execution.
• Develop initiative materials, including leadership presentations, process and procedure documents, detailed timelines and implementation plans, readiness materials and technology requirements.
• Execute data analysis to derive relevant findings and utilize to develop and support solutions and process improvements.
• Coordinate stakeholder, leadership, and governance reviews.
• Drive initiative implementation and communications working with partners and front-line leaders.
• Develop and manage project plans, agenda planning and program timelines to ensure deadlines are met and projects remain on track. 

Required Qualifications:

• Strong written and verbal communication skills, including ability to influence and drive consensus.
• Self-starter who can work independently, prioritize deliverables, and manage time effectively.
• Ability to execute comprehensive and robust data analysis. 
• Experience in Consumer, Employee Banking & Investing or Consumer Investments lines of business.
• Ability to develop and maintain strong relationships across the organization.
• Exceptional organization skills, attention to detail and ability to coordinate and manage projects with multiple partners and stakeholders.
• Highly proficient with Microsoft PowerPoint, Excel, and Office applications.
• Comfortable working in a fast-paced, collaborative environment.

Desired Qualifications:

• Project management experience, including developing solutions and implementing change.
• Familiar with Enterprise Change Management procedures and tools

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)

Pay and benefits information

Pay range

$73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of the