Guest Experience Ambassador - NYC

Salary: $26.00 - $28.00 / hour

 

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

 

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to creating exceptional experiences for our members. Every detail is thoughtfully delivered to exceed expectations and foster a welcoming, high-touch environment.

 

Duties and Responsibilities

• Welcome members and guests with warmth, maintaining eye contact and a professional presence.
• Deliver personalized arrival experiences, tailoring interactions and amenities to individual preferences.
• Manage check-in and check-out processes smoothly, ensuring a seamless experience.
• Provide recommendations on site amenities, local attractions, and dining options.
• Oversee access management, including badge processes, with accuracy and attention to detail.
• Coordinate equipment repairs and maintenance to ensure uninterrupted operations.
• Plan and execute meetings and events, including audiovisual setup and catering, serving as liaison between clients and vendors.
• Resolve scheduling and booking conflicts proactively, escalating when needed.
• Respond to inquiries efficiently and professionally with strong attention to detail.
• Conduct opening and closing walkthroughs, documenting and communicating key updates.
• Provide first-level technical support for site technology needs.
• Support administrative tasks to ensure smooth daily operations.
• Collaborate effectively with team members and other departments.
• Follow all security, fire, health, and safety protocols.
• Support business needs with flexibility across morning and evening schedules.
• Take on additional responsibilities as needed, demonstrating commitment to service excellence.

 

Qualifications

• Strong hospitality mindset with a focus on delivering a high-quality guest experience.
• Excellent communication and listening skills in a public-facing environment.
• Ability to multitask, prioritize, and perform under pressure.
• Proficient in computer systems, office technology, and Microsoft Office Suite including Outlook, Teams, Word, PowerPoint, and Excel.
• Punctual, dependable, and detail-oriented with a commitment to operational excellence.
• Experience with meeting and event planning preferred.
• High level of discretion, professionalism, and confidentiality.
• Ownership mindset with accountability across responsibilities.
• Two to three years of experience in a client service or front-of-house role within hospitality or corporate environment preferred.

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is inten