Developer Relations Engineer - (technical documentation, blogs, community education)

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.   Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

We are looking for a Technical Writer who can create and manage high quality content targeted to developers, DevOps, and management. Content topics range from quick start guides, how-tos, technical reference (API), concepts, release notes, and videos. This role anchors in Harness’ Continuous Integration (CI) product group, but is not limited to this subject space.

About the role

• Create, edit, and manage content for Harness continuous deployment, continuous integration, and other products. This includes customer-facing developer and DevOps documentation, blogs, training material and community copy
• As part of the Product team, you will work closely with Product Managers, Engineers, Sales Engineers, and Customer Success to document new features, improve existing content, and provide UI text and tooltips.
• Plan docs, blogs and technical material for new product releases with Product Managers and Product Marketing.
• Contribute to self-service new user onboarding: wizards, in-app content, videos, etc.
• Become a Harness CI documentation  SME

About you

• 7+ years as a technical writer or Developer Advocate for a technical, software solution.
• Stellar written and verbal communication skills 
• Basic coding or scripting skills required
• Ability to work in a fast-paced, dynamic environment based on the needs of internal teams and customers.
• Track record of building and maintaining strong working relationships with Product Managers, R&D and customer facing teams.
• Experience with: CI/CD technologies & tools: Kubernetes, Terraform, Docker, Helm, AWS, Azure, Google Cloud,, etc. (hands on, or documenting)

Work Location

Remote within the USA or Canada

What you will have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Flexible work schedule
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Monthly, quarterly, and annual social and team building events
• Monthly internet reimbursement

Pay transparency$145,000—$165,000 USD

Harness in the news:

• Harness Snags $230 Series D - $3.7B Valuation
• Harness Recognized in Inc.'s Best Workplace Awards 2022
• Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
• #6 - Glassdoor Best Places to Work 2021 list
• #17 on Forbes Top 50 Cloud Companies to Work For
• #47 on LinkedIn’ Top 50 Companies to Work For
• #2 on Quartz 2021 list best places to work for remote workers