Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Zelle Fraud Team - Detection & Investigations Analyst Lead within PNC's Technology - Security organization, you will be based in Pittsburgh, PA.

Monday - Friday 8:30 am - 5:00 pm

Are you curious? If you are given enough data, are you able to extrapolate what future data would likely indicate? Are you comfortable with new technology, and willing to continually learn? If you are watching a mystery movie, are you bothered when the criminals get away with their crime? If so, this may be the position for you!

Systems Used & Experience Preferred:
Actimize
Service Browser
BlueZone (Mainframe/COR)
EDGE
Excel
Google
ZAP
Avaya
cCas
Innovis
Web Browsers
WebView
Verint

Attributes:
Curious
Analyze
Detect Patterns
Foresight - given enough data, are able to anticipate what future data would likely indicate.
Adaptable to change, new technology, and willing to continually learn
Have a passion for stopping the criminals.

Responsibilities of this position includes:
Zelle fraud support
Analyzing cases generated from the enterprise fraud detection systems
Talking with customers whose transactions are suspicious of potential fraud.
Card Free ATM fraud support
Analyzing cases generated from the enterprise fraud detection systems
Reporting of suspected fraud
As requested, tasks to help sustain and improve department processes and procedures.

Job Description

• Reviews and investigates customer cases, reports and work for potential and actual loss. Minimizes fraud, Anti-Money Laundering and/or organizational risk. Performs early detection of suspicious activity. Controls and prevents losses. May lead the work of and/or train detection and investigation staff.
• Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Recommends disposition. Identifies gaps and control enhancements.
• Uses defined research procedures to identify and resolve issues. Identifies trends and escalates as appropriate.
• Follows standards and practices to mitigate fraud, Anti-Money Laundering and other risk exposure and loss. Shares best practices among the team and/or service partners.
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required