Desktop Support Technician

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves. Our Philosophy of Service: We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by: ·         Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. ·         Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services. ·         Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. ·         Achieving excellence through continuous quality assurance, innovation and professional development. ·         Using resources judiciously and effectively.  


The Desktop Support Specialist is part of a team of professionals who provide technology support ends users across the Coalition. The Desktop Support Specialist acts as a lead user resource, whose responsibility entails set up and configuration of workstations and printers and providing support for computers and systems to CCH end users, with a focus on remote sites. The position will also maintain an understanding of various specialty and department requirements as it relates to CCH technology needs.

Coalition Benefits 

• Choice of HMO or PPO health insurance coverage options: full-time employees contribute only 1% of their earnings for their own HMO health coverage and no more than 4% of their earnings for coverage of eligible dependents. We’re proud to offer same-and opposite-sex domestic partner coverage. 
• Choice of dental insurance or discount plan. 
• Vision insurance.  
• Flexible spending accounts for health care / dependent care / parking expenses. 
• Free basic life and AD&D insurance coverage. 
• Employee Assistance Program, a problem-solving resource available to you and your household members. 
• Dollar-for-dollar retirement plan matching contributions up to 5% of earnings with 3-year vesting. 
• Extensive paid time-off, including 9 holidays, 12 days of sick leave, and three weeks of vacation for new full-time employees in their first year. 

The effective date for your benefits will be the first of the month following your date of hire.

Essential Job Functions 

• Support computer operations at CCH
• Installation of new workstations
• Provide direct support for CCH employees for day-to-day computer needs
• Deliver and support hardware at offsite locations
• Installation of networking cable and hardware
• Provides continuous and timely information in a professional manner to ensure customer satisfaction, keeping users and team members abreast of major problems and escalation progress.
• Perform other duties as assigned.

Qualifications Summary 

• Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
• Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
• Strong troubleshooting and critical thinking skills.
• Excellent knowledge of current Windows operating systems.
• Basic knowledge of computer systems, including networking, servers, inventory and system maintenance.
• Solid understanding of computer equipment including laptops, desktops, printers, and peripherals.
• Basic experience with Microsoft 365.
• Basic knowledge of business communication platforms such as Teams, Zoom, WebEx, etc.
• Ability to quickly interpret, diagnose and respond to problems within a technical environment.
• Ability to multi-task in a constantly changing environment.
• Ability to work well among diverse individuals as a team player.
• Frequent travel throughout the metro area required. Satisfactory driving record and reliable transportation.
Education and Work Experience
• High school diploma or GED.
• Degree in computer science or 2-4 years relevant experience
• A+ certification preferred

Employee must be able to perform essential job functions with or without reasonable accommodation and without posin