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Desktop Support Technician
QubicaAMFMechanicsville, United Statesfull_timeVerifiedPosted 7 Mar 2025
About the role
The Desktop Support Technician provides installation, maintenance, troubleshooting, administrative support, and network user management in a multi-site environment. The technician integrates technical acumen with problem-solving expertise to expand IT operations.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and/or ability. EDUCATION and/or EXPERIENCEAbility to support the following: Hardware, Microsoft Office, WindowsOS, Switches, Routers/Firewalls, Cabinets / Patch Panels, Access PointsBasic knowledge of managing servers in a Microsoft network environment is a plus.Telephony system experience is a plusKnowledge of basic concepts in Microsoft Azure is a plusManage macOS andiOS a plusThe job is on-site, though it’s possible, within our company policy, to work from home a maximum of one day a week, depending on job requirements. Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide technical support for internal and external employees on hardware and basic software issues.
- Monitor the ticketing system to manage incoming services, problems, and enhancement requests.
- Install and test computer-related equipment.
- Relocate computers, phones, and peripheral equipment as needed
- Maintain Management inventory on all equipment.
- Deploy, configure, and troubleshoot Windows-based computers.
- Manage basic operations in the Active Directory environment (e.g., creating and managing users and groups, resetting passwords).
- General support of Office365 applications.
- Assists users in Headquarters and remote users located mainly in the US and Mexico, but also collaborates with the Global team and supports EMEA users when possible
- Collaborate and work closely with the IT team in Italy and report to the infrastructure manager, who is also in IT.
- Assist with deployments of assigned network projects.
- Ability to work independently with minimal supervision.
- Ability to keep up with new technologies that meet the company’s.
- Provide exceptional customer experience.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent knowledge, skill, and/or ability. EDUCATION and/or EXPERIENCEAbility to support the following: Hardware, Microsoft Office, WindowsOS, Switches, Routers/Firewalls, Cabinets / Patch Panels, Access PointsBasic knowledge of managing servers in a Microsoft network environment is a plus.Telephony system experience is a plusKnowledge of basic concepts in Microsoft Azure is a plusManage macOS andiOS a plusThe job is on-site, though it’s possible, within our company policy, to work from home a maximum of one day a week, depending on job requirements. Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
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