Jobs and Careers

Desktop Support Specialist II

United Statesfull_timeVerifiedPosted 5 Aug 2026

💰 $68,000/yr($52,000/yr – $68,000/yr)

About the role

Company

SDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN.

Summary

The Desktop Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining Microsoft Windows desktops, laptops, and peripheral devices in a fast-paced operational environment. This role provides onsite technical support to end users across Chicago's International Airports (O'Hare and Midway), ensuring timely resolution of hardware, software, and connectivity issues. The Desktop Support Specialist reports to the Senior Desktop Lead and works closely with the Operations Manager, team leads, and other members of the technology team to support critical business operations.

SDI Presence Offers:

An hourly range: $25.96 - $33.65/hour

Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.

Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities

Respond to new IT Support requests, prioritize, and document issues and resolutions
Respond to tickets and complete detailed responses in ticketing system
Respond to end user issues in a timely manner per SLA requirements
Perform Desktop/Hardware installs and moves
Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
Support MS Office products and O365 applications, and other software applications
Support Internet Explorer, Edge, Chrome and Firefox
Installation and configuration of printers
Troubleshooting end-user problems with various desktop/laptop issues
Removing threats (virus, malware, etc.)
Tracking assets, and documenting software installations
Basic network configurations in Windows (DHCP configuration versus static IP addresses)
Work with the IT Administrator in handling other miscellaneous IT projects
Perform daily monitoring, administration and operational functions of the environment
Day to day monitoring of custom software, collecting and preparing statistical data for analysis on system performance and availability (monitoring of system logs, software statistics)

Work Schedule & Location Requirements

Must be available to work an 8-hour shift within the following schedules based on business needs:
- 6:00 AM - 2:00 PM
- 2:00 PM - 10:00 PM
- 10:00 PM - 6:00 AM
Must be available to work overnight, weekend, and holiday shifts as required to support a 24/7 operational environment.
Must be able to perform routine and emergency PC maintenance during non-business hours.
Must be able to work on-site at both Chicago International Airports (O'Hare and Midway).

Requirements

Minimum 5 years’ experience of basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals
Knowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)
Familiar with BitLocker encryption
Solid understanding of how to install the Windows OS (10,11) and configure with necessary drivers
Familiar with Active Directory
Must be familiar with antivirus tools and understand how to use malware/spyware sca