Design for Service Electrical Commodity Specialist

Design for Service Electrical Commodity Specialist 

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

In this position... 

Ford Customer Service Division (FCSD) is restoring the Design For Service (DfS) organization to improve vehicle serviceability during Forward Model vehicle Platform, Technology, and Program development. The DfS Electrical Commodity Specialist is responsible for influencing commodity/vehicle design to improve serviceability, improve customer satisfaction, lower Cost of Ownership and reduce warranty expense. The DfS Electrical Commodity Specialist will be focused on the following commodities/systems: 

• Electrical Distribution Systems (Wiring/Connectors)
• Electronic Control Units (ECUs)
• Power Distribution
• Sensors/Switches/Actuators
• Advanced Driver Assistance Systems (ADAS)
• Software/Features

What you'll do...

The DfS Electrical Commodity Team’s core responsibilities:

• Improve serviceability in future product designs 
  • Proactively work with Product Development (PD) Platform/Program/Unit/Technology teams to influence design for improved serviceability and overall customer ownership experience.
  • Engage assigned PD teams in early design milestones to positively influence vehicle serviceability, reduce Cost of Ownership, and increase quality of repairs
  • Achieve identified targets for Schedule Maintenance, Non-Scheduled Repairs, Damageability. 
  • Identify/Champion resolution of High Impact Serviceability Actions
  • Monitor service requirements; introduce new requirements, identify improvements, and ensure service requirements are met or have an approved deviation.
  • Identify required Essential Special Service Tools (ESSTs) and complete Financial Information Requests to secure PD funding.
  • Support delivery of the targeted Warranty Cost Avoidance $ objective through identification and implementation of serviceability improvement opportunities (example: reducing service labor times for a given repair, eliminating need for Essential Special Service Tools (ESSTs), servicing at a lower component level)
• Program Launch Support
  • Participate in serviceability trials and competitive benchmarking
  • Support FCSD deliverables tracked via Global Launch Scorecard (ESSTs, Diagnostics, Service Information Training, Owner’s Manual, Major Service Issues, Engineering Release Status, Parts On-Hand, VP Accessories)
  • Support the development of Essential Special Service Tools (ESSTs) while optimizing repair level, process and component design to minimize tools needed
• Deliver common and efficient global processes
  • Work jointly with global counterparts to provide an aligned voice of FCSD to Program Team.
  • Support maintenance, updates and authoring of new service requirements and Digital Pre-assembly (DPA) test methods.
  • Document best practices in Corporate Engineering Requirements
  • Lead review of DPA and Development Completion Vehicle (DCV) service issues for Program Review Meeting (PRM) reviews.
  • Support Serviceability Process Team around Design for Service Training Modules.
• Culture/Our Truths
  • Demonstrate the Ford OS behaviors to achieve success in Excellence, Focus and Collaboration 
  • Utilize empowerment, coaching/counseling, team building and process improvement to create a work 

You'll have... 

This specialist should be comfortable and familiar in representing the Voice of the Dealer & Technician as a key input when interfacing with PD and other cross-functional teams, along with maintaining Voice of the Customer mindset as well. 

The ideal candidate has the following:

• 2-year college degree or equivalent experience and education (Automotive Technology or Automotive Engineering preferred)
• 5+ years of experience
• Key knowledge/experience preferred: