Deputy Program Quality Manager

What We're Looking For

At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With our historic growth, it is an exciting time to join our team of employee-owners.

This opportunity entails being responsible for developing, proactively managing the implementation, and assuring project team adherence to the program/project quality management plan in accordance with client and HNTB Quality Management System requirements. When necessary, program/project quality management plans may also require compliance with Federal Transit Administration (FTA) or Owner requirements. Utilizes expertise to improve quality performance, consistency, manage risk, and improve profitability on mega programs, projects or design-build projects.

What You'll Do:

• In collaboration with the Program/Project Manager, Design-Build leadership (when required) and the client, develops, and proactively manages the implementation of the program/project quality management plan in accordance with client, owner and FTA requirements (when necessary), while also meeting HNTB Quality Management Standards of Performance and the requirements associated with the HNTB Quality Management System (QMS).
• Participates in work planning collaboratively with client and PM team to determine the level of effort required for quality management.
• Reviews and approves subconsultant quality plans, and those of other entities under contract to the client, when necessary.
• Monitors and ensures adherence by HNTB program/project staff and subconsultant, as well as other entities under contract to the client, to the project quality plan and report on compliance internally and to client (when required), including assisting with the identification and mitigation of quality related risks.
• Works with client, project, office, Design-Build (when necessary) and division quality leadership to develop and implement technologies and processes to achieve effective quality management of deliverables.
• Establishes and implements quality performance metrics achieve 4for4 delivery and client quality management objectives.
• Participates in monthly program/project meetings to report to project, office and division leadership on project quality performance, including client when necessary.
• Develops and oversees the delivery of program/project quality management plan training.
• Manages and implements a quality audit program.
• Manages a corrective action system to identify and implement opportunities for improvement.
• Reports on and provides recommendations to leadership regarding the performance of the program/project quality management plan.
• Performs other duties as assigned

What You'll Need:

• Bachelor's degree in quality management/engineering, Civil Engineering, Industrial Engineering, or other related math/science or project management discipline and
• 10 years demonstrated experience managing a quality program, including experience auditing programs/projects in the planning, design and/or construction phases. (Similar experience in a quality management position on alternative delivery projects with design fees in excess of $15M to be assigned to a DB project).
• In lieu of education, 14 years’ experience in a quality management position.
• Must have experience implementing quality management plans in compliance with ISO 9001 and/or FTA Quality Management System requirements.

What You'll Bring:

• Strong working knowledge of the principles and practices related to quality management on large capital programs or projects (inclusive of alternative delivery projects).
• Strong practical knowledge of the implementation of quality management plans meeting ISO 9001 and/or FTA Quality Management System requirements.
• Critical thinker.
• Superior communication skills required.
• Risk assessment and mitigation skills.
• Superior interpersonal skills necessary to effectively communicate and collaborate with clients, managers, consultants, sub-consultants and technical staff.

What We Prefer:

• ASQ Certified Quality Auditor (CQA) or Certified Manager of Quality/Organizational Excellence (CMQ/OE)
• Experience supporting the leadership of a Program Management Consultant team
• Experience with delivering large DOT projects
• PMP, DBIA, AICP, or CMAA Certifications.

Additional Information

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