Deputy Manager - Hackney, London

Job Title: Deputy Manager

Contract: Full-time / Permanent 38 hours per week

Hours: 38 hours per week

Salary: £32,294 per annum

Location: Hackney, London

About Outward.

For 50 years, Outward has been providing high-quality support and care services to vulnerable people across London, predominantly in North East London. Established by families seeking alternatives to institutional care, we’ve grown into a respected provider of person-centred support for adults with learning disabilities, autism, mental health needs, and complex needs. We support over 1,000 people across nine boroughs, guided by our core values: engage, enable, and empower.

About the Role

We are seeking an enthusiastic, committed and values-driven Deputy Manager to join our Supported   Living Service. You will support individuals with Profound Multiple Learning Disabilities, many of whom have moved towards independent living, to achieve greater autonomy, build confidence, and engage fully with their communities.

This is an exciting opportunity to utilise your skills to support the 2 Team managers in coaching and mentoring the staff team, and to embed high standards in the running of the service. You will be working closely with family carers, professionals and borough wide services to ensure People We Support are provided with most personalised care and support that is tailored to their high needs

You will play a key leadership role in the day-to-day running of the Service, supporting the Team Manager in supervising staff, overseeing rota planning, promoting quality and compliance, and maintaining strong partnerships with families and professionals.

Your Responsibilities

As a Deputy Manager, you will:

• You will work within the values and spirit of Outward to engage, enable and empower people to achieve their goals and ambitions within a person-centred approach. You will be striving to promote individual choice, independence and self confidence in people
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• You will be required to build and maintain strong relationships and partnership approach with families and involved professionals and stakeholders.
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• You will develop, coach and mentor a positive and resilient team of support workers to deliver high quality and personalised support and embed a culture of positive behaviour support.

• You will be responsible for ensuring support is delivered innovatively, flexibly and on a person-centred basis to meet the needs and outcomes of the People We Support.

• You will be responsible for ensuring the service is safe, effective, caring, well led, responsive and managed to meet CQC essential standards to a minimum of good service and with aim of achievement of outstanding.

• You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported in the way that they want.

• Your time at work will be split between support shifts and administration.
• Work flexibly across multiple services, including evenings and weekends, to support consistent service delivery.

Requirements

We’re looking for someone with integrity, flexibility, resilience, patience, energy and a commitment to empowering people with complex needs to lead fulfilling lives. You will support the team to develop support plans and risk assessments that reflect people’s needs, preferences and aspirations; creating a culture where plans are actively implemented and reviewed so that people are supported according to their wishes.

Essential Criteria

• Experience of managing a service for people with a PMLD/autism and complex needs or behaviours of concern is essential

•  You will have experience of staff management and the ability to lead, motivate and develop a large team, ensuring staff are appropriately trained. You will be visible in the service and strive to model best practice and inspire support workers.

•  A qualification in Positive Behaviour Support Coaching (BILD accredited), or a willingness to gain the qualifications within the first 12 months of employment is essential.

•  You will be an excellent communicator liaising effectively with key stakeholders including the multi-disciplinary and health professionals, family carers and people we support.

•  You will be able to think creatively and be adaptable in approaches, with experience of implementing emergency management guidanc