About MSF USA | Doctors Without Borders

 

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients.    MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.  

Role Overview 

The Deputy Director will partner with the CTO in developing the technology strategy for MSF USA. You will also ensure a technology operational roadmap to deliver on that strategy. With the teams in the Systems department, you will partner across MSF USA teams to deliver results, ensuring effectiveness, efficiency, and strategic alignment. Day-to-day responsibilities will also include managing the department budget of the team, manage the priorities around DEI, and critically lead enterprise-wide systems alignment and integration across MSF-USA. Drives execution of strategic technology initiatives and serves as the CTO’s primary partner for translating strategy into operational outcomes.  

In managerial responsibilities, you directly manage the Information Security team, currently composed of an Information Security Officer and Information Security Analyst. As Information Security is a cross-cutting program that touches across the all MSF-USA departments, you will collaborate with MSF USA leadership and its relevant strategic risk management platforms. The Deputy Director will manage an Insights Analyst who will work with department stakeholders on developing dashboards, data products, and other MSF-USA analytical insights. The ability to manage relationships on behalf of the Systems department is a key element of success for both the role and the ability for deliver for both the Systems department and MSF USA.  

For MSF USA departments which require ongoing collaboration for internal operations (People and Culture, Finance, Systems and Procurement) as well as the Development Department, drive the strategy and collaborate on long-term technology roadmaps. For other MSF USA departments provide technology support for their business needs as needed or outlined in their Annual Plans. For the MSF USA Strategic Plan, you will combine your technical skills and have management experience to drive the key strategic technology initiatives in the Systems department.  

For international coordination, support the CTO in the ISM (International Systems Management) platform as well as any relevant inter-sectional Communities of Practice that support movement-wide initiatives.   

Department Accountabilities  

Support Users and Business Units 

Provide support, advice, training and assistance to users to resolve queries and ensure the applications/ website capabilities are well understood by MSF-USA. 

Product Development & Innovation 

Develop existing and new applications by analyzing and identifying areas for modification to improve the "As Is" and meet MSF needs. 

Information Security 

Develop specifications for, advise on and implement information and security solutions and tools to protect and monitor security incidents and prevent unauthorized access or damage. Also work with Incident Response teams for the development of new policies and procedures.  

Support MSF Movement 

Support technology operations on behalf of the movement in the US home society. Share expertise with the rest of the movement by participating in Communities of Practice and other collaborating initiatives. 

Application Management 

Implement applications, including data migration, to support MSF Strategy. Provide governance designed to ensure applications run at peak performance and as efficiently as possible, from the end-user experience to integrations. Implement and support new features as needed. Ensure access administration and support end-users. 

Roles Specific Outcomes 

Strategic Management 

Provide vision and leadership in the developmen