Depot Service Engineer

Company Description

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. 

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.  

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

Job Description

This key Depot service support position requires an advanced Technical Engineer based skillset.  Demonstrates the  capability to perform advanced troubleshooting and repair of electronic mechanical equipment, and document best practices.   Designs  and creates test fixtures for full Quality Control of repaired product.  The incumbent will be responsible to address difficult and or new technical depot service issues, as well as support depot teamwork, create technical procedures and train and develop technicians accordingly.  This role engages technical writing projects by providing best practice technical procedures.   Promotes teamwork and participates in regular meetings building teamwork and shares technical knowledge openly and co-ordinates repairs and develops new procedures as required.   This role supports Quality Control and  Leads test fixture creation and supports all fixture maintenance on existing fixtures to ensure fixture proper function -  all for consistent Quality Control of Parts Reworks and Unit Repairs.  Interacts with Manager for key projects as assigned.  May be assigned special projects to support evolving department needs and utilize knowledge and experience to train and develop depot staff.  May be assigned Projects requiring Travel for new depot site Set up and  support and provides training at assigned sites and addresses.  Openly shares best practice technical information for the team.  Models Safety behavior in the Service Depot environment.  Must be diplomatic, tactful and able to build team relationships.  May engage ISO related or Continuous Improvement projects. 

Responsibilities

Essential functions:

Job duties to include but are not limited to.

• This Engineering role will create Test Fixtures to ensure full Quality Control of Reworked Parts
• This Engineering role will diagnose and resolve electronic related failures
• This Engineering role works with Technicians to support resolve issues and identify best practices
• Works with Schematics and Technical Drawings to produce Fixtures
• Develops and writes Technical Procedures for Fixture use
• Provides regular maintenance of the Fixtures to ensure working order, and corrects as needed
• Provides data summaries as requested
• Troubleshoot and repair NV parts for RW orders at the Depot
• Lead the technical training effort of depot technicians
• Identify replacement EOL components needed for Rework processes
• Develop new service procedures as necessary,  for assemblies and components, and Smiths Product
• Evolve new service procedures as necessary with emphasis on Quality Control
• Complete all associated data entry /  paperwork and documentation as necessary for Service
• Complete all associated paperwork and documentation, including Quality Assurance Checklists
• Helps maintain accurate Service Inventory,  follows process and collaborates with team             
• Data Entry of all pertinent information into Service Management System
• Data Entry to track  Rework Cycles and any quality issues
• Support all safety practices and initiatives,  identify  and report Safety issues
• May be assigned cost savings or process improvement related projects
• May be assigned to support Technical Set Up Projects in new depots requiring significant Travel
• May be assigned to work load needs as necessary including units harvesting work

Qualifications

• Technical Degree desired or extensive electronics and mechanical related experience. 
• Strong electronics service experience
• Strong manual dexterity and ability to use small hand tools
• Strong verbal and written communication skills
• Presentation skills for Tra