Dental Front Office Float

Job Title: Dental Front Office Float

Department: Dental

FLSA Status: Non-Exempt

Reports To: Dental Front Office Manager

Hours: Monday – Friday 8:30am to 5:00pm (M,W,F in Redding, T,TH in Round Mt)

Location: Redding and Round Mountain

POSITION SUMMARY: 

Under general supervision, responsible for coordinating dental front office operations at the Round Mountain and/or Redding locations.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Other duties may be assigned which may become essential to the position. 

1. Responsible for opening and closing procedures each day:
   • Open and close the cash drawer daily. 
   • Re-evaluate schedules based on patients.
   • Pick up any pending messages and handle appropriately.
2. Perform any necessary daily tasks involved in coordinating dental front dental office.
3. Schedule and confirm appointments.
4. Confirm patient information is current and accurate, including insurance information.
5. Coordinate and process patient referrals based on treatment plans. Coordinate care with outside agencies such as group homes, specialists, etc.
6. Assure patients have all necessary appointments. Register patients when needed.
7. Coordinate recall system by making follow up phone calls and sending checkup reminder cards.
8. Coordinate dental lab shipments.
9. Take payments and balance cash register at the end of the day.
10. Register patients into the computer system.
11. Conduct chart auditing prior to patient visit.
12. Provide back office dental team support according to Dental Assistant protocol.
13. Attend weekly staff and team meetings.
14. Coordinate quality improvement efforts for dental front office.
15. Assist management with planning and implementing strategic goals as requested.
16. Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

This job has minimal supervisory responsibilities, including coordinating staffing needs and providing necessary feedback to dental clinic manager.

BEHAVIORAL STANDARDS:

1. Adhere to Policies and Procedures.
2. Participate in team systems.
3. Perform duties ethically.
4. Maintain client confidentiality.
5. Demonstrate ability to re-prioritize duties as needs arise.
6. Use time efficiently.
7. Be responsible for internal/external client satisfaction.
8. Display flexibility in accepting, changing, and carrying out assignments.
9. Maintain a neat, clean, and safe work environment throughout facility.
10. Ability to communicate with team members effectively and professionally.
11. Perform job duties in a quality manner.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Must have high school diploma or equivalent, plus some college coursework, and two years related experience and/or training; or equivalent combination of education and experience.  Must have some working knowledge and understanding of associated dental procedures, terminology and techniques.  Must have knowledge of related federal, state and institutional regulations.

Certificates and Licenses:

CPR certificate preferred, current CA drivers license required.

Language Ability:

Must have intermediate level language skills.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before individuals, groups or employees of organization.
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