Delivery Services Strategy Operations Manager

Why SailPoint? 

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team. 

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT.  Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more. 

Experience a small-company atmosphere with big-company benefits 

• Comprehensive medical, dental and vision plans  

• Paid holidays and a flexible vacation policy  

• Great technical and career growth opportunities 

Who you are? 

You are a passionate operations professional who thrives on driving revenue growth through data driven strategies. You have a positive attitude, bring a high level of energy with you every day, and have a strong attention to detail. You are comfortable working in a fast-paced environment that requires the flexibility to work with moving targets and changing requirements. You bring 5 or more years of professional experience working in an operations role with a strong understanding of professional services business and metrics. 

What you’ll do?  

SailPoint is looking for a Delivery Services Operations Manager to support our global Delivery Services organization.  Reporting directly to the Senior Director of Global Delivery Services Strategy, you will play a pivotal role in supporting the Delivery Services businesses, ensuring initiatives are executed efficiently and effectively. This role will work with Professional Services, Recurring Services, and Success Acceleration Services to support both day-to-day and strategic initiatives. This role will involve working with CRM and PSA tools to keep records up to date, forecasting accurate, and manage recurring services . Within the first month, you will be familiarized with the SailPoint business and introduced to your job responsibilities by shadowing team members and taking over some tasks. Within 2-3 months you will have taken over major reporting and data preparation functions and start to operate independently to coordinate recurring services renewals and forecasting. After 6 months you will have taken ownership of all major analytic functions of the Strategy Operations Manager role with respect to forecasting and renewals activities. 
 
Responsibilities: 

• Creating, managing, and driving annual revenue and cost forecasting
• Coordinating, tracking, and reporting on delivery services revenue renewals across multi-functional teams
• Analyzing current processes and workflows to identify areas for improvement and implement best practices.
• Leading initiatives to streamline operations, reduce cycles, and improve service quality.

• Managing reporting and analysis of delivery services key metrics including sales, revenue, and margin

• Assisting regional leads and business owners with quarterly business review reporting and analysis

• Managing data and presentations for executive briefings and quarterly business reviews
• Coordinating with other departments, including Sales, Customer Success, Contracts, and Finance, to ensure seamless processes

Requirements:  

• 5+ years of experience in professional services operations
• Exceptional Microsoft Excel skills
• Proven track record of successfully managing complex projects and driving operational excellence
• Strong understanding of Professional Services business models and client service delivery
• Excellent communication and interpersonal skills.
• Ability to analyze data, develop insights, and make data-driven decisions.
• Proficiency in project management tools and software such as Salesforce, Certinia (formerly FinancialForce), and CPQ.
• Strong problem-solving skills and the ability to work under pressure.

• Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge. 

Education: 

• Bachelor’s degree or equivalent experience (Business degree a plus). 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability statu