Delivery Product Manager - Payments Platform

Product Lead – Payments Platform (Hybrid – Austin, TX)

Location: Austin, TX (Hybrid preferred; travel required)
Department: Product
Reports To: Vice President of Product & Strategy – Platform
Compensation: Competitive base + bonus + benefits

Work Authorization Notice: At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us

Togetherwork is a $250M recurring revenue SaaS business with more than 30 software applications serving 12+ vertical markets. We exist to help communities, organizations, and businesses thrive by delivering software solutions tailored to their unique operational needs.

We set a high bar for clarity, collaboration, and execution. While Product & Strategy leaders own portfolio outcomes, our individual contributors are equally critical bringing curiosity, precision, and accountability to complex initiatives. Senior individual contributors are expected to operate with autonomy, create clarity where ambiguity exists, and drive alignment across distributed, cross-functional teams.

We partner deeply with Engineering, Revenue, Customer Experience, Operations, and Support to deliver stable, modern, insight-driven platforms. Hard work is the norm not for recognition, but in service of our customers and the long-term health of the business. We embrace innovation, including responsible AI usage, to deepen insight, improve execution, and accelerate impact.

About This Role

Togetherwork is seeking an experienced Product Lead to own and evolve our cross-product Payments Platform. This role is responsible for defining, building, and embedding scalable payments capabilities across more than 20 Togetherwork products enabling consistent insight, improved decision-making, and measurable customer value.

As a senior individual contributor, the Product Lead will own the payments roadmap, partner closely with Engineering and Design, and drive day-to-day execution through detailed backlog ownership and active participation in Scrum ceremonies. This role blends strategic platform thinking with hands-on delivery, requiring strong judgment, operational rigor, and the ability to influence without authority.

This role is ideal for a product leader who thrives at the intersection of platform strategy, customer experience, and execution—someone comfortable operating across teams, presenting to stakeholders, engaging customers directly, and translating complex needs into high-quality, shipped capabilities.

What You’ll Do

Platform Strategy & Roadmap Leadership

• Own and evolve a multi-quarter roadmap for an AI-enabled, cross-product payments platform.

• Align platform strategy with broader portfolio objectives, business priorities, and customer needs.

• Identify customer, partner, and internal payments challenges across product lines and translate them into strategic opportunities.

• Partner with senior product leadership to ensure roadmap direction supports Togetherwork’s long-term platform vision.

Product Discovery, Definition & Execution

• Lead product discovery using customer insights, usage data, experimentation, and iterative validation.

• Translate platform strategy into clear epics, user stories, acceptance criteria, and prioritized product themes.

• Serve as the day-to-day decision-maker for engineering teams on scope, priorities, and requirements.

• Collaborate closely with Product Managers, Designers, and Engineers to ensure clarity, feasibility, and delivery quality.

Backlog Ownership & Agile Delivery

• Own, prioritize, and maintain a detailed, well-groomed product backlog.

• Translate roadmap initiatives into actionable sprint-level work.

• Participate fully in Scrum ceremonies, including planning, grooming, standups, reviews, and retrospectives.

• Partner with Delivery Managers to ensure initiatives remain on track and launch on time.

• Support onshore, offshore, and blended engineering teams by removing ambiguity and blockers.

Customer Experience, VOC & Product Health

• Serve as a strong voice of the customer by synthesizing insights from Product, Support, CX, Sales, analytics, and direct engagement.

• Monitor platform adoption, performance, and health metrics; identify and act on improvement opportunities.

• Ensure customer experience, usability, and clarity are embedded into platform decisions.

• Participate in VOC sessions, usabi