Delivery Lead - SACM Data Analytics

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

The Delivery Lead is accountable for operational management of the Service Asset and Configuration Management (SACM) Process; plan and coordinate process activities; monitor, analyze and report on process performance; identifying opportunities and making improvements to the SACM process; planning and managing support of SACM Tools; coordinating interfaces between SACM and other ITSM Processes; performing Configuration audits; analyzing and defining the structure of the configuration management system: support activities for the corporate SACM tools architecture; experience in data analysis of large amounts of data.

About the Team:

The SACM team is responsible for ensuring the assets (hardware/software) required to deliver services are properly controlled, and that accurate and reliable information about those assets are available when and where it is needed. The SACM team has participated in all platform audits, continue improve ITIL processes especially incident/problem/change, continuing to add CI into the CMDB (DVR, ATMs, HVAC controllers, Security devices, etc., DQ improvement by working with engineering and platforms team to fix tool/publishing root cause issues and DQ defects

Responsibilities:

• Support the standup, configuration, and implementation of SACM Process
• Work with Process Controllers supporting Technology Domains and dashboard monitoring
• Collaborate with GIS and downstream partners to ensure data coverage for asset coverage
• Identify and carry out continual service improvement to the SACM Process
• Participate in governance calls, audits and reviews
• Carry out day to day Major Process Activities identified in Single Process Inventory ​
• Familiar with infrastructure and software operational procedures (Install/remove/Modify)
• Database Administration of an enterprise level RDBMS
• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
• Manages coordination of delivery and dependencies across multiple teams
• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Supports resource planning for delivery and execution
• Ensures adherence with Enterprise Change Management standards

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Influence
• Risk Management
• Data Management
• Technical Strategy Development

Required Qualifications:

• 3+ years of data analytics experience
• ITIL Foundations Certified
• Remedy IT Service
• Project Ma