Delivery Executive, West Market Unit

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At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

PURPOSE AND OBJECTIVES

The Delivery Executive (DE) is a senior leader accountable for end-to-end delivery success across strategic accounts. This role provides executive oversight, fosters trusted customer relationships, and ensures alignment between SAP solutions and the customer's business transformation objectives. The DE is central to driving adoption, consumption, and realized value through the Activate Methodology, leveraging the integrated toolchain, driving solution to Fit to Standard (SAP Best Practices) and Clean Core architecture principles, while promoting innovation through AI-enabled solutions and creative problem solving.

 

As the primary delivery representative to customer senior business and IT executives, the DE leads delivery governance throughout the transformation lifecycle—from sales support and implementation to post-go-live stabilization—ensuring consistent focus on customer outcomes and long-term value both customer facing and SAP internal, integrating with the SAP ecosystem across the SAP organization ensuring aligning with global and regional executive sponsors for the customer and their respective teams.

This role requires close collaboration with the Managing Partner, Services Account Executive (SAE), partners, and internal SAP teams.

 

EXPECTATIONS AND TASKS

1. Strategic Account Oversight & Governance

• Own delivery accountability across assigned accounts, ensuring consistent execution and program success.
• Establish strong customer-facing and SAP internal governance frameworks to manage scope, risk, performance, and to drive innovations based on existing and new solution capabilities which are on SAP’s roadmap or are potential future roadmap capabilities.
• Monitor consumed Annual Contract Value (cACV) and ensure progress on Commit-to-Consume (C2C) targets.
• Provide oversight to delivery managers and project teams.
• Facilitate and ensure integration with SAP ecosystem and System Integrators involved in the transformation at the respective customers.

2. Adoption and Consumption Leadership

• Act as the Adoption and Consumption Executive, driving uptake and realized value of SAP solutions.
• Lead adoption strategies that support cloud transformation, AI innovation, and operational efficiency.

3. Business Transformation & Value Realization

• Align SAP services with the customer’s strategic objectives to enable measurable business outcomes.
• Guide digital transformation initiatives and develop long-term value plans.
• Leverage creative, AI-driven solutions to solve complex customer challenges.

4. Executive Engagement & Relationship Management

• Build and maintain trusted relationships with customer and SAP executives.
• Serve as the senior escalation point for delivery-related matters.
• Promote transparency, alignment, and proactive communication across all stakeholders.

5. Service Expansion & Opportunity Development

• Partner with Sales to identify and shape new service opportunities.
• Expand SAP’s footprint by aligning future initiatives with customer needs and SAP innovation.
• Support talent development and foster a culture of excellence, agility, and collaboration.

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Bachelor's degree is required, Master’s degree preferred
 

WORK EXPERIENCE

10-15 years SAP services sales and services delivery experience including services management experience. Major Systems Integrator experience preferred.

ERP implementation leadership experience managing teams of 50+ resources with $20M+ revenue per year required including PMP certificati