Client Strategy Manager - Retail Media

Our mission is to connect and optimize the world’s commerce. That means the whole world. So we’re determined to nurture our culture of meritocracy where everyone can thrive, no matter what we look like, where we’re from, how we grew up, whom we love, the nature of our faith, or how our bodies or minds work. We’re committed to achieving equity in treatment and opportunity for everyone, where people are judged on the merits and quality of their work.

It all starts with people. Inside every company, behind every brand­ - while business success is often measured in profit, it has always been powered by people. We firmly believe people are the heart of any organization - including our own. That’s why a career here provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside and out. 

 

Position Summary:

The Client Strategy Manager is an important member of our Retail Media Services team and focuses specifically on digital ad strategies for Amazon Advertising, Walmart Connect, and other Retail Media sites. He/she will contribute to the creation, development, and execution of the strategic project plans for some of our top clients. The person in this role will learn and get to combine in-depth knowledge of our e-commerce clients’ business objectives, online strategies, and their competitive landscape to deliver effective digital marketing strategies focused around Amazon Advertising and Retail Media Pay-per-click (PPC).

You’ll be part of a global team of industry experts with a relentless passion for helping one another grow and succeed, all the while working with some of the biggest names in e-commerce. Join our customers and partners on their journey to success and grow your own career alongside them.

 

Responsibilities: 

• Collaborate with the Account team to understand the client’s digital marketing goals.  Develop and execute strategic game plans to meet these goals while providing best-in-class guidance and service.
• Develop strong, trusting relationships with clients and members of the Account team.
• Provide support during strategy, ideation, and execution phases.
• Participate in client calls, sharing industry updates and trends, project status updates and program performance relative to client goals

 

Requirements:

• 1-3 years of experience with paid search, paid shopping, social, or other PPC campaigns strongly preferred
• 2+ years of client service experience required
• Experience with Amazon Marketing Advertising (AMS), Amazon DSP,  Amazon Seller Central Advertising, and/or Walmart Advertising a plus (but not required).
• Comfortable working in a fast-paced, collaborative environment with demonstrated success in helping to manage client dispute and risk situations
• Able to leverage data to make important decisions that will drive client’s digital marketing strategy
• Solid written and verbal communication skills, including client presentation abilities
• Strong interest in technology, digital marketing and e-commerce
•  Solid relationship management, organizational, and project management skills
• Highly curious, persistent and genuinely interested in learning new things, achieving optimal results for our customers
• Accountability -  able to own responsibilities and produce desired outcomes. Can work autonomously but still remain in sync with the larger account team and customer goals.
• Strong desire for continuous learning environment with industry experts
• Candidates with Google Adwords, Google Shopping and or Facebook / Social Media Marketing are strongly encouraged to apply.

 

What it’s like to work at ChannelAdvisor, a CommerceHub Company

We take a whole-person approach to engage and support our global team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive compensation programs that recognize your hard work and results. Because when our customers win, we win.  And when we win, you win.

We work to create an environment where everyone who is committed, works hard, and delivers results can thrive and grow. You can connect with one of our employee resource groups and support our diversity, equity and inclusion task force, network with like-minded team members, and showcase your leadership skills. 

 

Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• Competitive time off package with 20 Days of PTO, 9 Holida