Sr. Change & Enablement Program Management Specialist

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow makes work, work better for people. Our cloud-based platform and products streamline and simplify how work gets done. We are the fastest-growing enterprise cloud software company in the world and have been recognized by Forbes as the #1 most innovative company (https://bit.ly/2LYJzRE). For us, this is just the start.

To continue our rapid growth, we have created a role within the Marketing Transformation team that will champion, lead, and execute organizational change management plans and build capabilities. These critical capabilities will enable us to grow and scale the business healthily and sustainably and will accelerate the delivery value on ServiceNow’s highest priority, most complex strategic initiatives in Marketing.

As a Senior Organizational Change Manager, you will lead and support organizational change management for large, complex, Marketing-wide transformation initiatives. The ideal candidate is a results-oriented leader with both strategic and operational experience in a high-growth organization who can create and execute change strategies for the most complex initiatives.

Responsibilities

• Create and implement people-centered change management strategies and plans that meximize employee adoption and drive accelerated time to value
• Deliver agile and scalable approaches to change planning and execution
• Establish and maintain relationships with senior leaders across Marketing, ensuring alignment with transformation intiaitives’ objectives
• Provide insight and manage coordinated change impacts across the impacted organizations and stakeholders
• Conduct impact, stakeholder, and organization analyses to determine the transformation initiative’s scope, change impact, and receptivity
• Establish dashboards to drive transparency and traceability of people readiness and change success measures, as well as to inform key decisions
• Define and manage stakeholders, their engagement, and communications throughout the programs
• Lead in the identification of organization impacts from process, policy, data, talent, and technology changes and ensure inclusion of these in program plans.
• Build change management plans that are aligned to overall program plans and are designed to guide audiences through the change phases, including all sponsor, people manager, training, communications, and support activities required to successfully implement the change
• Define training needs related to change initiatives, determine content required for each stakeholder group, partner with subject matter experts to develop content, and drive training delivery
• Build communications necessary to ensure that impacted stakeholders are kept apprised of the upcoming milestones and the change impacts are understood, partnering closely with internal communciations teams for a cohesive and consistent approach to transformation messages
• Serve as a liaison with groups to facilitate program communications, including customers, partners, and employees

Educate business partners and program managers about the value of change management and engage the community of change practitioners across the organization

Qualific