Business Mgmt Analyst II- Mortgage Servicing Quality Assurance Testing

Work Location:

Jacksonville, Florida, United States of America

Hours:

40

Pay Details:

$25.00 - $40.25 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Business Management, Strategy & Support

Job Description:

The Business Management Analyst II provides business management related research, evaluation, operational, reporting and / or analytical support for assigned area / specialization and/or functional unit(s).

Depth & Scope:

• Provides specialized analysis, nonstandard reporting, and operational support
• Provides guidance/assistance to other team members and internal partners on a broad range of processes
• Carries out work with some complexity, generally requiring short to medium-term focus (weekly-monthly)
• Independently delivers assigned initiatives with direction from management

Education & Experience:

• Undergraduate degree
• 2+years relevant experience

Preferred Qualifications:

• Mortgage Servicing Knowledge (understanding of loan servicing processes, familiarity with investor (FNMA, FHLMC, GNMA), insurer (FHA, VA, USDA),  regulatory guidelines (OCC, CFPB, etc.) and state law.
• Quality Assurance & Testing Expertise (to include manual and automated testing methodologies, experience with functional, regression, integration, UAT and end-to-end testing; ability to develop and execute test scripts, test cases and test plans; defect management, exposure to API testing tools)
• Data & Analytical Skills
• Strong Communication Skills
• Ability to adapt to new regulations and investor updates

Customer Accountabilities:

• Provides business management related research, evaluation, operational, reporting and / or analytical support in a timely manner
• Develops and/or prepare applicable business metrics / standard / ad hoc reporting in collaboration with partners and stakeholders for own business management area to help inform or support decisions as appropriate
• Conducts regular, ongoing analysis, evaluation / assessment and review of business performance/ processes/initiatives within assigned business management area
• Supports the development of presentations/communications and dissemination of information
• Coordinates relevant processes/meetings/events that impact a broad area
• Understands department objectives and contribute by recommending appropriate action to management based on analysis and review of results within assigned scope

Shareholder Accountabilities:

• Contributes to various operational activities (e.g. report production, system queries, process mapping, tracking, analysis and procedural support, premises, onboarding) as assigned
• Remains informed of emerging issues, industry trends and/or relevant changes
• Adheres to enterprise frameworks and methodologies that relate to business management activities for own area

Employee/Team Accountabilities:

• Continuously enhances knowledge/expertise in own area and keep current emerging trends/developments and grow knowledge of the business, analytical tools and techniques
• Prioritizes and manage own workload in order to deliver quality results and meet assigned timelines
• Supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Identifies and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Establishes effective relationships across multiple business and technology partners, program and project managers
• Participates in knowledge transfer within the team and business units

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Perfo