Department Manager

Job Description

As a Department Manager you are always an ambassador for & Other Stories and part of leading our company forward where everyone is seen as a leader, both for yourself and the work you do. 

& Other Stories is an inclusive and welcoming workplace where great challenges and opportunities are offered to you to grow and where we win together. You encourage and contribute to the shared responsibility of creating and protecting an inclusive and welcoming workplace where everyone can self-identify.  

We always have our customers in mind and believe in a welcoming approach where our expertise and fashion knowledge are key.  

You actively work to achieve great teamwork where our values are the basis for your work and a natural part of our way of working. 

Purpose of role 

As the Department Manager, you will be responsible for sales, customer service, and profitability of a store team. You will manage your team according to & Other Stories values, standards, policies and procedures and are responsible for all people development functions. You are an & Other Stories brand ambassador by always providing excellent customer service and product knowledge. 

Who You’ll Work With:  
You’ll work cross-functionally with teams across our Retail Channels, Omni Merchandising, Visual Merchandising, Marketing, Logistics, and Operations teams to help drive a 360-customer experience and maximize sales.  

This role reports to the Store Manager. 

This role is based out of New York, NY.   

Responsibilities | What You’ll Do:  

Commerciality

• You take action within store to maximize sales through joint operational and commercial focus to obtain highest level of profitability. 

• You proactively ensure team has knowledge on all product, event, promotion, display guidelines and merchandise information. 

• You ensure garment presentation, garment level and visual standards within the floor are presented according to & Other Stories expectations  

• You will plan and coordinate with the visual team all activities concerning events, promotions, and sales activities on floor. 

Customer Service 

• You will provide excellent direct and indirect customer service according to & Other Stories standards in all areas of the store sales floor.  

• You will develop the team in brand, fashion ,and product knowledge to ensure excellent customer service skills 

People 

• You will actively work to build great teamwork with our values as the basis, with your leadership skills setting an example for others, acting as a role model when it comes to applying & Other Stories values in your everyday work. 

• You will organize and distribute the work for staff, sets priorities, and keep an overview of the tasks to be accomplished in accordance with the Store Manager. 

• You will manage, recruit, on board, train, develop, and provide succession planning for the staff in the store in partnership with the Store Manager 

• You will carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including (but not limited to): approving time off requests, pay, location or title changes, conducting terminations and corrective actions and making employment decisions 

• You will assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive and motivating work environment 

Operations 

• You will effectively schedule the staff within the store according to the needs and restrictions of the business and adjusts hours as necessary to reach store and goals. 

• You will work with sales and cost plans, budgets, and other available tools to make business decisions to ensure maximum profitability 

• You will be responsible for knowledge and completion of cash office operational functions. 

• You will follow and execute safety and security routines to prevent loss and guarantee employee and customer safety. 

• You may be assigned overall store responsibility in absence of Store Manager. 

Financial Accountability:  

• You will assist the Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for store; works with comparable sales to last year, sales to budget and future sales trends to maximize profitability 

• You will accurately record sales and working hour figures.