Customer Support Associate (CAD)

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

Revalize is a portfolio company of TA Associates and HG.

Job Description

We are looking for a first-level Customer Support Associate to provide superior software support to our clients. This is a full-time position. 

Location

• Remote in the United States

Responsibilities

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values  
• Provide support for incoming queries and issues related to the company’s proprietary software solutions 
• Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved 
• Adhere to established customer service and documentation standards 
• Solve and respond to first-level support requests and escalate issues as required 
• Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures 

Qualifications

• Strong interpersonal and communication skills 
• Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues OR approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues  
• Ability to excel in a high-paced ever-changing environment 

Preferred

• Experience in use of 3D CAD systems strongly preferred 
• Working knowledge of Salesforce preferred 
• Thorough understanding of networking topologies & protocols 

Additional Information

All applicants will be asked to complete a 30-minute online assessment as a part of your application.