Service Desk Administrator II

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

About the Role:

The IT Service Desk Administrator II will be primarily responsible for providing world class IT user support to meet our technical business needs.  Job responsibilities include Desktop support, End user support, system and infrastructure configuration and support. Tooling required to simplify and improve configuration, and end user management. Support responsibilities will be for the local site and remote support of our employees across Guardant’s global operations.

Essential Duties and Responsibilities:

• Familiarity with the Mac OSX / Windows desktop systems and an ability to provision and troubleshoot issues with these key end user platforms.
• Administration of SaaS based tools such as Office 365 including Teams and Sharepoint/OneDrive, Google for Business, Jira & Confluence, Okta, Zoom, Box, GitHub, RingCentral, Druva, and other applications as assigned.
• Administration of Mobile Device Management for all corporate Enterprise systems.
• Experience with Device Management tools such as Jamf, Microsoft Intune, and VMWare Workspace One.
• Experience managing help requests and projects with IT ticketing systems such as JIRA and ServiceNow.
• Excellent documentation skills with attention to process detail which allows individuals working with you to understand the changes, and perform your procedures.
• The ability to provision and configure various Network infrastructure components: Cisco Meraki, Juniper, Brocade.
• Able to develop and replicate (automate) actions associated with policies of standard operating procedures.
• Administration of Lab computer systems and instrument installation support.
• Administration of Zoom/Teams Audio-Visual experience. 

Qualifications

• Minimum 2 Years of IT Service Desk experience working in an agile, fast paced and highly technical environment.
• Familiarity with technologies and processes listed above under Essential Duties.
• Experience working cloud technologies for Azure, AWS, or Google Cloud is a plus.
• Experience in administration for Linux-based systems: Ubuntu, RHEL, Windows Server is a plus.
• You are a self-driven person, do not need to be micromanaged, can wear multiple hats and drive tasks and projects to the finish line.
• You are effective in communicating technical and non-technical information across team boundaries.
• You are dedicated to engineering excellence yet pragmatic enough to balance quality principles, regulatory compliance and business needs.
• Your troubleshooting skills are excellent, and you enjoy a good daily challenge in supporting rapid growth and a diverse set of end user needs.
• You have the ability to maintain day to day support while running various key projects that move the business forward by automating and creating new tools that facilitate management of the environment.

Work Environment:

• Employee may be required to lift routine office supplies, computer peripherals and use office equipment. 
• Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. 
• Ability to sit for extended periods of time.
• Position is onsite 5 days per week during daily work hours.

Additional Information

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

For positions based in Palo Alto