Sr. Manager, Maintenance Services I

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Job Description:

Summary

The Senior Manager, Maintenance Services I is responsible for managing operations and personnel across assigned locations. This role includes direct supervision of 1–2 Supervisors, oversight of 2–4 office support staff, and leadership of 20–30 Technicians, either directly or
through supervisory staff. The Senior Manager, Maintenance Services I must be able to accomplish results through the effective delegation of work and responsibilities, thus ensuring business objectives and labor requirements are met. Senior Manager, Maintenance Services I is responsible for ensuring that financial requirements are being met while balancing the needs of the customers against the requirements of the business. This position is responsible for the management of location(s) performance against comprehensive metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. The SMMSI is responsible for adhering to all Ryder Maintenance Operations
policies and procedures. This may also be a development position to prepare incumbents for the Senior Manager, Maintenance Services II role. 

Essential Functions

• Operations Management:
  Responsible for the oversight of work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval.
  Performs complex strategic Labor Planning by evaluating incoming work and allocating resources, balancing shift schedules, establishing operating hours, and level loading workload to maximize efficiency and productivity.
  Responsible for optimizing labor, and ensuring the optimal mix of straight time, O/T and Outside Repair.
  Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours.
  Oversee the execution of the Workflow Management process
• Labor Management:
  Provides leadership, training, development and oversight to a self-directed management team assigned to the branch (es) to include the Supervisors, Maintenance Services, Technicians in Charge, Customer Service Coordinators and Technicians.
  Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team.
  Ensure work is prioritized based upon Breakdown, Rework and Running Cost trends.
  Evaluates and makes recommendations for future staffing based on changes to the business environment.
  Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning
• Customer Management:
  Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring uptime.
  Responsible for optimizing vehicle maintenance cycle time and ensuring that the team meets or exceeds Delivered in Time Promised objectives based upon customer requirements.
  Oversight to ensure successful execution of the Customer Communication Protocol. Partner with the Sales Team to ensure proper scoping of prospective new business opportunities and identify opportunities for growth within existing customer base.
  Collaborate with the Sales Team to develop the service requirement based on customer needs, third party maintenance, and manufacture recommendations.
  Conduct customer field visits and Reviews.
  Responsible for Customer Retention through optimal execution of the Operations Playbook.
• Financial Management:
  Develop and manage budgets as well as implementing cost control measures related to maintenance operations budget and location P&L statement to meet short- and long-term financial goals.
  Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets.
  Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services.
  Responsible for ensuring accuracy of third-party invoices and the quality of worked outsourced to vendors.
  Oversight and exception management of Payroll, work order reconciliation, and approving expenses in Workday.
  Responsible for the successful execution of the Warranty process and maximizing warranty recovery.
  Ensure data integrity in Salesforce.
• Asset Management:
  Directs his/her manage