Service Manager

Join Komatsu and Be Part of Something Big

Company Overview

At Komatsu, we lead the construction and heavy equipment industry with cutting-edge technology and innovative solutions that enhance efficiency, safety, and sustainability. Komatsu Company-Owned Dealers East operates eleven Company-Owned branch locations in the NJ, NY, PA, MD, and DE region.  To learn more about Komatsu Company-Owned Dealers, visit our website!  If you would like to hear what our employees think about working for Komatsu, watch our Employee Testimonials.

What Komatsu Offers

• Industry competitive wages
• Day 1 Medical, Dental, Vision, Life & Disability Benefits
• Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more
• Employee recognition, career development opportunities, and excellent job security
• Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment

Job Overview

Komatsu Company-Owned Dealers East is a major distributor of Komatsu and Allied OEM heavy construction equipment in the northeast and is owned by Komatsu America Corporation. This person will play a critical role in overseeing shop and field repairs, services, maintenance of equipment, and directs the troubleshooting, inspection, repair, and testing of equipment. This position is based out of our Winslow, NJ location. 

Key Job Responsibilities

• Ensure the safety of the employee and work environment. 
• Develop and execute plans to achieve department goals for quality and efficiency. 
• Manage accounts receivables as defined in business plan as well as manage the service department to operate within the guidelines set by our policies and procedure. 
• Lead daily operations of the service department, including scheduling, workflow management, technician development, monitoring KPIs, etc.
• Train, mentor, and evaluate technicians to build a high‑performing service team.
• Work with factory representatives to ensure warranty factory campaigns are completed. 
• Manages work orders and oversees the ordering of necessary parts and materials, and provides all pertinent information for closing of work orders and invoicing within company policy.
• Maintains constant communication with Customers by providing repair estimates, change recommendations, scheduling, and completion dates, and obtains customer approval for all the above.
• Provides repair estimates, change recommendations, scheduling, and completion dates services and obtains approval for all the above for the Sales Dept. Oversees the receiving, delivery, & maintenance (on arrival) condition of all rental units.
• Communicates and schedules with Outside Vendors, Manufacturer Personnel, etc. concerning repairs, services, maintenance of Equipment and Branch.
• Has responsibility for maintaining failed parts removed from all machines –customer, internal, or warranty repairs within company guidelines.

Qualifications/Requirements

• High school degree & some college preferred. 
• Prior experience in the heavy equipment (construction or mining) industry
• Understanding of Company products (specifications, applications, operation, maintenance, structure/function, testing/adjusting, repair)
• Strong leadership, coaching, and problem-solving skills. 
• Ability to work under pressure and meet deadlines. 
• Excellent communication and customer service skills.
• Strong verbal and written communication skills including computer skills.  
• Proficient in Microsoft Office 
• Willingness to travel as required. 

Hiring Range 

At Komatsu, your base pay is one part of your total compensation package. This role pays $123,000 - 133,000. The actual offer will consider a wide range of factors, including experience and location. #LI-CB1

Company Benefits 

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our